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Omnichannel & Digital Sales Specialist, Nordic Cluster

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Primary Location: Solna, Sweden Additonal Locations: Copenhagen, Denmark,DNK; Espoo, Finland,FIN; Oslo, Norway,NOR Full time R1267352

Job description

Are you passionate about enabling connected omnichannel journeys for our life science clients? The client ecosystem has changed, and our clients are facing the need for more digital driven and connected engagement models. Your core focus will be to help our clients reaching the next level of customer engagement.

Job purpose:

The key focus will be to promote and sell solutions to our clients enabling them to deliver the right message, through the right channel, to the right customer, at the right time.

You will orchestrate the optimal mix of IQVIA data assets and insights, capabilities, global technologies within our go-to-market and for our clients. You will enable the client to identify through data, areas to optimize customer engagement strategies such as customer centricity, content adjustments, channel mix, and customer journey sequencing to deliver an orchestrated customer experience. You will ensure we cater for design, execution and monitoring performance of engagement of their multichannel engagement.

Key responsibilities:

  • Build and drive the sales pipeline of our services and ensure we build leads and deliver business across our portfolio of Nordics clients.
  • Engage as specialist in client workshops to design their future engagement models, and serve as subject matter expert.
  • Make sure we communicate proactively in the market on IQVIA capabilities and share success stories amongst clients
  • Connect our assets and build the IQVIA way for servicing the Nordic clients
  • Orchestrate engagements across our Key Client Portfolio in connection with other sales specialists
  • You drive innovation agenda within our Digital and MCM services to ensure we are delivering cutting edge services.
  • Educate the larger IQVIA organization in our MCM capabilities, and make sure to use the breath of our organization to search for new client engagements.
  • Operate as Key account manager for 3-4 key clients and make sure we engage across the full value chain within the clients commercial portfolio.
  • Ensuring the compliance of digital activities and processes

IQVIA Services to orchestrate include amongst other

  • HCP Channel preference
  • Promotional effectiveness
  • Channel Mix opitimisation
  • Customer ditigal needs
  • Channel Dynamics
  • OneKey(HCP) Digital insights.
  • Virtual meetings
  • eSales tracking
  • Omnichannel database.
  • Direct marketing
  • Virtual / mixed reps
  • Digital strategy

Key requirements:

  • Degree in relevant subject (e.g. Marketing, Digital marketing, Business Administration, Communications) or equivalent
  • Proven track of commercial engagement and delivering on sales targets
  • Experience in digital and omnichannel marketing, supporting sales and/or marketing.
  • Excellent personal and business communication skills and agile ways of working
  • Innovative mindset and capabilities of putting the vision into practice
  • Understanding customer facing activities and challenges as well as customer needs in order to find suitable solutions and drive for better outcomes
  • Works in co-operation with other parts of the organization to reach results
  • Fluency in English


  • Fluency in one of Nordic languages
  • Pharma or life science experience

If you would like to be considered for the position, please apply using the button on this page and attach your most recent CV. CV in English is preferred.


IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

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