Overview:

At IQVIA, you will have the opportunity to build your career, while helping our customers drive human health outcomes forward. We dedicate our experience, resources and reputation so that you can drive your career and choose the path that best defines your development and success.

The Technology Solutions division of IQVIA develops, markets, and implements healthcare-focused enterprise software applications to help life sciences customers drive their business from molecule to market.

Our Global training team has a direct impact on our employees, our partners, our customers, and the business by providing product, business process, general technology education, and (limited) skills training for audiences around the globe, such as but not limited to: Sales, Delivery, Partners, Client End-Users.

The Technology Solutions division of IQVIA develops, markets, and implements healthcare-focused enterprise software applications to help life sciences customers drive their business from molecule to market.

Our Global training team has a direct impact on our employees, our partners, our customers, and the business by providing product, business process, general technology education, and (limited) skills training for audiences around the globe, such as but not limited to: Sales, Delivery, Partners, Client End-Users.

Training Instruction consists of delivering all live (Instructor Led Training, Virtual Training) training courses to audiences around the world using the course materials developed by our Product Training teams.

The role reports to Associate Director, Training Delivery.

Responsibilities:

As a Product Training Instructor on our team, you will be aligned to a particular set of audiences and product offerings and may flex to support training demand in other areas as well.

Specifically, you will:

• Deliver an engaging learning experience (Instructor-Led classroom training sessions or Virtual trainings) to drive increased knowledge and stronger application of concepts across all audiences and product offerings, leveraging course content developed by the Product Training teams

• Flex to secondary audiences and/or product offerings to address demand spikes (in conjunction with product launches, etc.)

• Ensure experience in classroom, virtual or field environments  – from kick off to post session feedback -- is a highly effective environment to drive engagement

• Administer certification programs (in conjunction with training sessions, and any needed follow-ups) as prescribed by Curriculum and Instructional Design

• Assemble and provide recommendations for improvement based on post learning feedback to Curriculum and Instructional Design

• Work with Training Support Associate to ensure smooth flow of all logistics behind training events

• Travel (up to 60%) domestically and internationally to satisfy global training demands

Skills and Experience:

• 3 - 5 years delivering training with experience in Sales or a Technical function, and/or SaaS or Life Sciences industry a plus

• Experience provisioning software environments used for training

• A passion for teaching, and a commitment to ensuring that your trainees develop the skills they need to be successful

• A passion for learning, with an interest in going beyond the curriculum to develop a personal understanding of the product offerings and audiences you serve

• Ability to command an audience, and tailor your delivery to their unique needs to drive optimal engagement and learning retention

• Exceptional presentation and facilitation skills - comfortable in front of a room and behind a webcam

• Understanding of adult learning theory

• Experience in either Sales or a technical function (software implementation or support)

• Possesses broad knowledge base with the ability to establish credibility and confidence of training audiences quickly

• Excellent preparation skills

• Experience of working cross-culturally with diverse workforce in a global environment

• Excellent English AND German OR Spanish/Portuguese language skills (business and technical)

• Willingness and energy to travel significantly (up to 60%)

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com