Site Support Engineer (R1114723) in Cambridge, MA at IQVIA™

Date Posted: 3/21/2020

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Under general supervision, provide on-site Information Technology (IT) support to end-users to restore service and/or identify and correct core problem. 


• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures. 
• Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction. 
• Provide training to end-users when indicated. 
• Provide guidance to staff in areas such as problem resolution, communication, etc. 
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. 
• Perform other duties as required. 
• Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems. 
• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates. 

All responsibilities are essential job functions unless noted as nonessential (N). 

• Working knowledge of Microsoft server, workstation and networking technologies. 
• Working knowledge of industry standards with regards to system and network administration. 
• Possess excellent verbal and written communication skills. 

• Associate's/Bachelor’s Degree in Computer Science or related field; with 3+ years of experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience. 

• Extensive use of telephone and face-to-face communication requiring accurate perception of speech 
• Extensive use of keyboard involving repetitive motions with fingers 
• Ability to bend, stoop, crawl and lift up to 60 pounds 
• Occasional travel may be required
• May be required to perform duties outside working hours.  

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1114723