Site Support Engineer 2 (R1079377) in Singapore, SG at IQVIA™

Date Posted: 7/20/2019

Job Snapshot

Job Description

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

RESPONSIBILITIES

  • • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
  • • Responsible for meeting specified service level standards.
  • • Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
  • • Delegate IT support tasks, provide training and advice to more junior team members.
  • • Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures.
  • • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
  • • Participate on global and regional project teams.
  • • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
  • Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
  • • Perform other duties as required.


Job ID: R1079377