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Site Support Engineer 2 (R1058648) in Kochi, India at IQVIA™

Date Posted: 3/7/2019

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

PURPOSE:
Under general supervision, provide On Site Information Technology (IT) support to end-users, to restore service and / or identify and correct core problem.

RESPONSIBILITIES:
• Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
• Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
• Provide training to end-users when indicated.
• Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
• Perform other duties as required.

All responsibilities are essential job functions unless noted as nonessential (N).
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• Working knowledge of Microsoft server, workstation and networking technologies.
• Working knowledge of industry standards with regards to system and network administration.
• Possess excellent verbal and written communication skills.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:
• Diploma/Bachelor’s Degree in Computer Science or related field; with 2 plus years of experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience
PHYSICAL REQUIREMENTS:
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech
• Extensive use of keyboard involving repetitive motions with fingers
• Ability to bend, stoop, crawl and lift up to 60 pounds
• Occasional travel may be required
• May be required to perform duties outside working hours.  

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™



Job ID: R1058648