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Site Support Engineer 1 (R1076049) in Durham, NC at IQVIA™

Date Posted: 4/11/2019

Job Snapshot

Job Description

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.





PURPOSE

Under general supervision, provide hands on support to local end-users, to restore service and / or identify and correct core problem.



RESPONSIBILITIES

  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
  • Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.  
  • Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction. 

  • Participate on global and regional project teams.
  • Delegate IT support tasks and provide training to more junior staff and end-users.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
  • Participate in instrument setup, configuration and connectivity to Laboratory Information Systems.
  • Provide after-hours on-call service as required
  • Perform daily monitoring of systems and troubleshooting.

    Perform other duties as required.



REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Working knowledge of Microsoft server, workstation and networking technologies.
  • Working knowledge of industry standards with regards to system and network administration.
  • Possess excellent verbal and written communication skills.
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients.
  • Project management exposure.


MINIMUM REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor’s Degree in Computer Science or related field; with 1 years’ experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience  


PHYSICAL REQUIREMENTS           

  • Extensive use of the telephone and face-to-face communications, which requires accurate communication skills
  • Significant use of keyboard involving repetitive motions with fingers 
  • Ability to bend, stoop, crawl and lift up to 60 pounds
  • Travel may be required


ADDITIONAL  REQUIREMENTS

 May be required to perform duties outside working hours.  This will be managed according to the applicable country legislation.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.



Job ID: R1076049