Site Sppt Associate 1 (R1103590) in Madrid, ES at IQVIA™

Date Posted: 11/22/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Reimagine healthcare with us
At IQVIA, you will have the opportunity to build your career, while helping our customers drive human health outcomes forward. We dedicate our experience, resources and reputation so that you can drive your career and choose the path that best defines your development and success.
The Technology Solutions division of IQVIA develops, markets, and implements healthcare-focused enterprise software applications to help life sciences customers drive their business from molecule to market. Take a look at our website

Desktop Support Engineer required.


  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
  • Responsible for meeting specified service level standards.
  • Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
  • Delegate IT support tasks, provide training and advice to more junior team members.
  • Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures.
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
  • Participate on global and regional project teams.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
  • Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
  • Perform other duties as required.
  • Mobile/tablet  device management Apple, Android
  • Maintaining asset inventory (eg collecting leavers kit, Chasing managers for leavers kit)
  • Ability to establish and maintain effective working relationships with co-workers, managers and clients.

Technical Skills:

  • Excellent knowledge of Microsoft products including Windows o/s and Office  -Windows 7 and 10, Exchange, Office 365
  • Good understanding of Active Directory
  • Have a knowledge of Apple devices and ServiceNow a plus
  • Some previous experience IT Support roles
  • Excellent communication skills, including on the telephone
  • Ability to maintain installed PCs, telephone systems and peripherals with routine maintenance
  • Identify, log and resolve technical problems with software applications
  • Good organisational skills
  • Excellent problem-solving abilities
  • A commitment to ongoing training
  • Be able to dismantle and rebuild a desktop and laptop
  • Desk and staff moves

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1103590