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Administrator (co-payment)

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Primary Location: Singapore, Singapore Additonal Locations: Makati City, Philippines,PHL Full time R1229581

Job description

Key Responsibilities:

  • Responsible for processing co-payment and cash facilitation requests of patients enrolled in Financial Programs.
  • Interacts frequently with the contracted Service Providers and intra/inter-departmental associates and management for the purpose of resolving operations/payment issues.
  • Accurately captures, updates and maintains business and patient information details via hard and soft copies.
  • Compiles information from various sources and utilizes the information for uses such as generating monthly reports and program reconciliation.
  • Liaise with Program Manager to ensure copayment KPIs are met.
  • Liaise with Program Manager and relevant stakeholders to ensure proper payment timeframes and accurate payments.
  • Manages and reports any potential adverse events, product quality issues or other perceived safety risks according to defined program procedures.
  • Refers specific medical queries or issues to other healthcare professionals in accordance with local guidelines or company protocols where appropriate.
  • Communicates with and develop relationships with HCPs, Pharmacies, Hospitals and relevant medical Staff as appropriate.
  • Performs general administrative tasks such as handling the mail, typing, filing.
  • Maintains and promotes positive and professional working relationships with Client, patients, associates and management.
  • Complies with all appropriate policies, procedures, safety rules and regulations.
  • Performs related duties as assigned.

Education and/or Work Experience Requirements:

  • Bachelor's degree with 2-3 years’ experience in an administrative job.
  • Excellent verbal and written communication skills
  • Strong computer literacy and ability to learn new programs / systems quickly
  • Ability to communicate effectively both orally and in writing
  • Strong interpersonal skills
  • Excellent problem-solving skills
  • Strong analytical and mathematical skills

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at

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