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Regional Client Service Analyst

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Primary Location: Shah Alam, Selangor, Malaysia Full time R1234998

Job description

Job Responsibilities

  • Researches, analyzes data and support in business discussion.
  • Takes responsibility for the quality of service delivered to clients, ensuring clients obtain maximum value from products and services.
  • Answers client queries and collaborates with production to get data in client-desired formats.
  • May lead projects between business and client teams; develop translatable client action plans with internal teams (i.e. responsibilities, timeframes, and resources); provide in-depth training in databases and products, and assist with pricing products
  • Researches, analyzes and responds to client inquiries that are routine in nature.
  • Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
  • Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
  • Follows IQVIA data verification protocols.
  • Provides support to team for client service meetings at customer sites.
  • May produce ad-hoc studies on demand.

Requirements:

  • At least 2 years relevant experienced is required
  • Business Analytics experiences and skills 
  • Client servicing experience preferably within Consumer Health or Pharmaceutical industries
  • Experience working with IQVIA information solutions/services portfolio will be advantageous
  • Strong customer account management and servicing skills
  • Strong communication and listening skills
  • Strong organizational skills and ability to manage multiple priorities
  • Strong analytical/problem solving and negotiation skills
  • Proficient in PC applications especially in Microsoft program - Excel and Power Points

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

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