Service Desk Techn - (R1032470) in Bangalore, IN at IQVIA™

Date Posted: 7/12/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Bangalore, IN
  • Experience:
    At least 3 year(s)
  • Date Posted:
    7/12/2018
  • Job ID:
    R1032470

Job Description

Join us on our exciting journey!

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
PURPOSE
Under general supervision, provide phone based service desk support to end users regarding IT problems and service
requests.
 
RESPONSIBILITIES
  • • Provide first Level | Second level of support and convey resolution to customer issues
    Priority will be given to the employees those who worked on the Technical support chat platform
    Accurate escalation of unresolved queries to the next level of support team
    Track, Route and redirect Problems to correct resources
    Utilize excellent customer service skills and exceed customers’ expectations
    Strong client-facing and communication skills
    Advanced troubleshooting and multi-tasking skills
    Ability to deal with users through Calls, Chats and Email
    Should have prior technical support experience.
    Good typing speed (minimum 40 WPM and 98% accuracy).
    Good knowledge about Operating Systems, ISP, Hardware, Networking and Outlook
    Good analytical and problem solving skills
    Up-to-date technical knowledge
    Good interpersonal and customer care skill
    Flexible in working 24/7 environment

 
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
  • • Working knowledge of Microsoft server, workstation and networking technologies.
  • • Working knowledge of industry standards with regards to system and network administration.
  • • Possess excellent verbal and written communication skills.
  • • Ability to solve PC related problems utilizing remote control tools.
  • • Strong analytical and trouble shooting skills.


Job Requirements

MINIMUM REQUIRED EDUCATION AND EXPERIENCE
School diploma / certificate and 3 years IT experience; or equivalent combination of education, training and experience
 
PHYSICAL REQUIREMENTS
  • • Extensive use of telephone and face-to-face communication requiring accurate perception of speech
  • • Extensive use of keyboard requiring repetitive motion of fingers
  • • Regular sitting for extended periods of time
  • • Ability to bend, stoop, crawl and lift up to 60 pounds
  • • Occasional travel may be required
 
ADDITIONAL REQUIREMENTS
May be required to perform duties outside working hours. This will be managed according to the applicable country
legislation.
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals we are here to ensure you get there!

We invite you to join IQVIA™.



Job ID: R1032470