Senior Product Support Specialist - (R1014932) in Parsippany, NJ at IQVIA™

Date Posted: 7/4/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Experience:
    At least 2 year(s)
  • Date Posted:
    7/4/2018
  • Job ID:
    R1014932

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Description

ROLE DEFINITION
Providing Superior Argus Application, business and IT Support.  Troubleshooting and providing solutions. Consults customers on upcoming business changes, configures, documents and implements requested changes.  Provides maintenance and service desk support.
 
JOB DUTIES

•           Configuration of ARGUS Safety Suite as per client requirement
•           Impact Assessment and implementation for configuration changes and enhancements
•           Maintaining Argus administration and involved in administrator activities like User maintenance, Roles & privileges, Adding/updating/deleting company products, setting up expedited reporting rules/Advance conditions and maintaining Codelist
•           Experience in Argus Interchange + ESM + Integration with Axway (Nice to have)
•           Loading and recoding MedDRA twice in a calendar year and Loading WHODD as and when required by the business users
•           Experience developing the Validation package (URS, FS, DS, IQ, PQ and OQ)
•           Argus issue tracking, ticket creation and custom solution.
•           Cross train team members and review progress.
•           Manage and handle multiple projects and its activities
•           AG service/ Logs Troubleshooting



Job Requirements


EDUCATION AND OTHER QUALIFICATIONS

  • Bachelor’s degree from reputed Institute/University
  • 2+ years of professional experience in Argus Support/Implementation
  • SQL proficiency (Nice to have)
  • Willing and able to works in shifts depending upon project/client requirements


We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.


Job ID: R1014932