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Senior Client Service Analyst (R1045501) in Frankfurt/Main, DE at IQVIA™

Date Posted: 1/2/2019

Job Snapshot

Job Description

Join us on our exciting journey!

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Senior Client Service Analyst – Global Market Insights

Overall Purpose of the job is to ensure clients maximize their usage of GMI products and services and to facilitate a positive and productive long-term relationship.

Principal accountabilities

  • Establish and build positive client relationships with defined clients, understanding their requirements in terms of data and services
  • Expert understanding of all GMI data sources.
  • Serve as an expert contact for clients using GMI data and services.
  • Ensure all contracted services are delivered and look for opportunities to expand usage.
  • Manage queries raised by client using in-depth understanding of the client and GMI data to ensure that a full and timely response is provided.
  • Conduct client training on all aspects of GMI data and systems
  • Conduct client service meetings at customer site.
  • Define and manage production of complex ad-hoc studies for clients.
  • Provide additional insight and interpretation of the data to enable appropriate resolution of business questions and/or issues.
  • Coaching and/ or mentoring of junior staff or new starters
  • Responsible for maintaining and growing revenue from existing services.
  • Supporting the team lead on driving and implementing GMI Service initiative

Our ideal candidate will have:

Essential Experience

  • Detailed Knowledge of the pharmaceutical and healthcare market
  • Good understanding of a wide range of IQVIA services and offerings.
  • Knowledge & experience of IQVIA production and report definition processes and systems.
  • High competency and interest in business intelligence and data analytics.
  • Ability to understand and communicate detailed analysis and reporting on client issues such as complex data queries.

Technical Skills

  • Experienced in the use of Microsoft office, including Word/Powerpoint /Excel, to deliver high standard reporting and analytics.
  • Expert in the use of IQVIA tools such as DataView, Partner, PADDs, IAM and Smart
  • Highly numerate with strong analytical skills and a strong attention to detail.

Personal Skills

  • Strong interpersonal skills and ability to interact at all levels within IQVIA and customers
  • Strong team player and able to collaborate at all levels but also able to work under own initiative
  • Strong project management and process skills

FORTUNE Magazine's World's Most Admired Companies list for the third year in a row.

  • Recognised by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO).
  • Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year. A site-nominated award recognising contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.
  • IQVIA™ named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status."

Job ID: R1045501