Quality Management (QM) Project Support Coordinator - (R1022369) in Cambridge, MA at IQVIA™

Date Posted: 5/24/2018

Job Snapshot

  • Employee Type:
  • Location:
    Cambridge, MA
  • Experience:
    At least 3 year(s)
  • Date Posted:
  • Job ID:

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.



The Quality Management Project Coordinator supports the Real-World & Analytics Solutions (RWAS) Quality Management (QM) team and mission by performing a combination of administrative and QM functions. The purpose of the job is to assist in implementing the QM mission of embedding quality in everyday work. This includes contributing to the development and being responsible for the implementation of specific quality improvement initiatives as assigned by the Head of Quality Management, working to improve training compliance in the organization, owning communication to and from the QM group, and providing ownership, help and guidance for the electronic systems used by QM.


• Schedule various QM regular and ad-hoc meetings
o Administer specific meetings as applicable
o Collect and distribute agenda items and slides
o Keep and store meeting records
• Maintain the QM SharePoint site
o Ensure the structure of the site is useful and intuitive
o File all relevant documents
o Ensure relevant people and groups know about the area and what information is available to them.
o Ensure proper access is granted and maintained.
• Manage QM Communications
o Maintain a communication plan for QM and ensure that it’s adhered to
o Ensure orderly communication of QM information across RWAS
o Design communication and messaging materials
o Initiate informational communications to appropriate audiences regarding QM activities
o Proactively identify opportunities to publish QM updates using other company forums such as newsletters, blogs, yammer, etc.
o Create and update presentations as assigned
o Manage and maintain the messaging framework and related materials
o Solicit and determine content of the QM newsletter, consulting with other team members; Publish the QM newsletter at least monthly
• Monitor the QM Mailbox
o Monitor incoming email
o Reassign actions items to appropriate group members
o Follow up on actions to ensure they’re completed
• Training
o Ensure that new joiners are trained on Quality; maintain QM onboarding materials
• Compliance
o Monitor and Drive Training Compliance:
o Provide updates to management as needed
o Run and gather monthly QM metrics and incorporate them into the monthly presentation
o Contribute to the identification of trends and their resolution
o Maintain a Schedule of Quality Assessments
o Monitor the issue management system and compliance to agreed goals; escalate urgent or critical issues
o Inform Heads of Quality Management, Heads of the assigned business line and Quality Assurance of quality issues according to SOPs.
• Quality Management System
o Help maintain SOP system compliance and support RWAS SOP system users
o Work in cooperation with operational teams to manage non-compliance, quality issues; assist in planning corrective/preventive actions, as applicable according to SOPs.
o Review documents for format, references and consistency, and, as appropriate, for content
o Maintain the RWAS SOP Master List
• General
o Cooperate with relevant Heads of business and other stakeholders, support maintaining focus on quality in project delivery. Contribute to the development and implementation of a RWAS Quality Management Plan and Risk Management Program, monitor the implementation and delivery.
o Provide advice and support to operational teams within the assigned business line on aspects of Quality and GCP compliance.
o Undertake projects, research data and make special studies, requiring independent decisions and conclusions
o Provide regular status updates as requested
o Perform other reasonable duties as required and assigned


Job Requirements


• Strong computer skills (MS Office Suite, MS Word, MS PowerPoint, MS Access, MS Outlook, and Internet).
• Excellent communication skills (written and verbal).
• Sound working knowledge of medical terminology, clinical procedures (SOPs), ICH-GCP, exposure to applicable regulatory requirements and quality management processes
• Ability to work both within a team environment and independently to prioritize tasks
• Ability to maintain demanding timelines.
• Ability to work independently and manage time efficiently.
• Ability to be self-directed, prioritize opportunities and perform multiple tasks.
• Knowledge of CRO or Pharmaceutical industry operations preferred
• Knowledge of Quintiles corporate standards and SOPs preferred
• Good organizational, interpersonal and communication skills
• Good judgement and decision-making skills
• Demonstrated ability to work in a collaborative, matrix environment
• Good problem-solving skills
• Evidence of a proactive, quality mindset
• Ability to establish and maintain effective working relationships with co-workers.



• Bachelor's degree with a minimum of 3 years’ experience including at least 1 year in a clinical-related position preferably within IQVIA; or equivalent combination of education, training and experience.
• Fluent in English.

EEO Minorities/Females/Protected Veterans/Disabled

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

Job ID: R1022369