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QCare Operation Director (R1055709) in Durham, NC at IQVIA™

Date Posted: 1/10/2019

Job Snapshot

  • Employee Type:
  • Location:
    Durham, NC
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.


Direct Site & Patient Networks (SNP) operations for a designated sub-region / country or a defined function. Develop plans to ensure the allocation of human, material, system and fiscal resources for assigned area of accountability. Determine strategic goals and objectives, ensuring operational alignment with senior management priorities. Lead sub-regional/functional/country strategic initiatives and work with senior management across disciplines to develop implementation plans. May be responsible for some or all of the following activities at any one time.


 Contribute to the formulation of effective strategic goals for SNP operations and.take ownership for strategic initiatives including development of measures for success.

 Provide leadership to ensure service offerings meet or exceed customer expectations. Ensure the improvement of the execution of SNP processes.

 Manage operational delivery to achieve outputs against pre-defined targets.

 Contribute to the provision of strategic leadership and approval for the resourcing process and outcomes, hiring targets and processes and on-boarding and training standards.

 Provide a leadership role in resourcing process through continual evaluation of existing and future resource alternatives, pro-active planning and collaboration with SNP leadership and operational peers.

 Evaluate workload, quality and budget metrics through regular review and reporting of findings. Collaborate with senior management and other functional leadership to improve efficiencies, project outcomes and quality metrics for SNP projects.

 Work collaboratively with project leadership, client representatives and other functional leadership to manage project related challenges and to achieve exemplary customer service.

 Pro-actively plan for appropriate SNP operations budget spend and guide line managers in managing variances and in developing corrective fiscal action plans.

 Ensure quality and regulatory appropriateness and acceptance of all service offerings.

 Lead corporate or departmental quality or process improvement initiatives. May act as a client liaison for SNP function.


 Knowledge of the drug development processes and in depth knowledge of SNP processes and practices.

 Proficient ability to analyze metrics and information; ensuring activities and strategies are data driven

 Knowledge and ability to apply GCP/ICH and applicable regulatory guidelines

 Knowledge of clinical research financial parameters and project financial tracking and accounting methods

 Good leadership skills

 Effective presentation skills

 Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint

 Good written and verbal communication skills including good command of English

 Effective organizational and problem solving skills

 Effective time management skills and ability to manage competing priorities

 Ability to establish and maintain effective working relationships with co-workers, managers and clients.


 Bachelor's degree in a health care or other scientific discipline or educational equivalent;10 yrs of relevant industry experience with 6+ years of experience in a leadership capacity; or equivalent combination of education, training and experience.


 Extensive use of keyboard requiring repetitive motion of fingers.

 Extensive use of telephone and face-to-face communication requiring accurate perception of speech.

 Regular sitting for extended periods of time.

 May require travel.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled'

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

Job ID: R1055709