QA & Support Analyst (R1099899) in Bath, UK at IQVIA™

Date Posted: 10/11/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Role Summary

We are looking for a professional and organised individual who will join our Data Management team in Bath as a QA & Support Analyst.

This is a hybrid position which sits within production and QC – acquiring an understanding of the Client’s needs, of the data and the production processes.

To fill this role, you will have a bias towards Quality control and will be carrying out checks on reports and databases daily. 

You will be identifying issues and either resolving via problem solving techniques, or by reporting them via our operational support process.

What makes this role special? We are looking for someone who has excellent soft skills; can talk to both internal and external clients with confidence and knowledge.  You will develop data validation processes by becoming familiar with all clients and their different data types.  You will implement and standardise these data validation processes, which will be used by production and QC teams within the department.

As previously stated, this role involves frequent communication with all stakeholders, and this is an initiative that is currently being encouraged throughout the department.  Therefore, you will be championing this initiative alongside the Line Manager and coaching the team to attain all the skills required to achieve the high standards we are setting ourselves for 2020.

Responsibilities:

Technical Skills

  • JSQL – Able to create informative reports from JIRA in order to produce relevant and useful stats
  • Intermediate/advanced Excel skills – Able to create and amend existing complex reports and processes (VBA, Macros, formulas)
  • Microsoft 365 – competent using all standard types of software (Excel, Word, Outlook, PowerPoint)
  • Innovative – find better, faster, easier ways to process, communicate…not accepting that the current way is the best way, always pushing to improve

Communication & Collaboration

  • You will be directly working alongside a team of 10 – where you will need strong communication and collaboration skills.  It is imperative that you build a strong rapport with all team members in order to achieve the highest level of efficiency and ensure the you and the team are working harmoniously.
  • Working with the internal client on a daily basis and often the external client, it is important to have both strong visual and verbal communication.  With the support of your manager, you will have an ability to negotiate and persuade when there are tough decisions to be made and remain calm and confident when issues need your attention.

Quality Assurance

  • Carry out day-to-day QC checks on jobs, and ensuring they are delivered to the Client on time.
  • Report bugs with required detail after investigating not just the issue, but where possible identifying the source.
  • Harmonize Production data and assist with new development work.
  • Attend and contribute to Client related meetings and discussions as required
  • Create and maintain Data validation checks

What to Bring:

Essential

  • Proficient with Excel – able to use formulas and pivot tables
  • Technical background & good problem solver
  • Proficient with PowerPoint
  • A positive attitude
  • Strong business and work ethic
  • Confident and professional, effective communicator
  • Innovative – someone who never accepts the way it is, always striving to find better processes
  • A passion for providing excellent customer service
  • A hands-on approach, working with teams at all levels
  • Live by and encourage IQVIA Core Values:
    • Client Focus: We are passionate about our clients’ success
    • Results Driven: We get results
    • Teamwork: We do our best to work together
    • Flawless Execution: We deliver outstanding work
    • Integrity: We always do what is right

Desirable

  • JIRA background, able to create queries, dashboards and filters
  • Advanced excel skills, including automation/VBA
  • Project Management background or qualification
  • Knowledge of Lean principles

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.



Job ID: R1099899