QA Software Manager (R1082815) in Durham, NC at IQVIA™

Date Posted: 6/26/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

IQVIA QA Software Manager

IQVIA is changing an entire industry through inspired innovation. Our People make the difference. We believe that great ideas can come from anywhere. Great products come from great ideas. And great ideas come from great people. Join IQVIA and help us make the world a better place.

The Quality Assurance (QA) Manager is responsible for the ultimate quality and integrity of all production software products developed by the OCT group and made available to customers.  The QA Manager owns all software quality assurance processes, working directly with the Product Management group and managing a QA team primarily comprised of external resources.  This is accomplished by:

• Managing a group of external QA resources and contracted QA organizations capable of providing the requisite levels of service, and ensuring that high quality standards are maintained at all times;
• Augmenting the core group of QA resources with internal and external personnel as required;
• Acting as the final gatekeeper prior to the release of any new product version, ensuring that well-defined quality standards are met or exceeded with supporting metrics to quantify the level of quality achieved;
• Overseeing the development and correct execution of test cases, as well as general usability testing and validation;
• Managing the creation of test plans and test cases from feature descriptions and user stories created by Product Management, as well as discussions with Developers;
• Driving the maximum possible adoption of automation in all QA processes, encompassing early script development and validation as well as robust automated regression testing procedures;
• Ensuring the correct execution of manual and automated test cases, analyzing results, reporting and tracking defects, verifying fixes and performing follow-up work to resolve issues;
• Ensuring the proper setup, configuration, and maintenance of test environments;
• Tracking and analyzing support and field regression data to identify new opportunities for quality improvement, and codifying the policies and procedures necessary to ensure high quality releases.

We'd like to see:

• A minimum of 5 years of relevant QA experience in a commercial software company with distributed (internal and external) QA resources;
• A minimum of 3 years as a QA lead in a commercial software company;
• Comprehensive understanding of test automation, scripting, regression testing and commonly used tools;
• Comprehensive understanding of software release processes, particularly Agile methodologies;
• A proven track record as a highly self-motivated top performer;
• A working style that is detail-oriented, coupled with strong organizational skills;
• Excellent communication (written and verbal), interpersonal and presentation skills;
• A proven history of success, demonstrating a strong customer and quality focus.

• Previous work involving engagement, management, or collaboration with external QA service providers;
• Good working knowledge of multi-tenant SaaS environments;
• Good working knowledge of various web-based platforms and technologies at the level of an intermediate developer;
• Good working knowledge of the SalesForce platform, particularly as a foundation for new software applications.

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1082815