Production Analyst (R1022702) in Petaling Jaya, MY at IQVIA™

Date Posted: 6/21/2018

Job Snapshot

Job Description

  • Monitors the production environment using established tools.
  • Responds to job failures/issues and correct problems/issues when possible according to established procedures. 
  • Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
  • Takes appropriate action to ensure that processes are completed according to the schedule provided.
  • Executes special processing requests as submitted. Requests permanent changes to identified problems via action log process.
  • Enters issues into the problem management tool with appropriate information for follow-up and permanent resolution.
  • Informs relevant production and user areas of outstanding issues that require further follow-up. 
  • Provides appropriate turnover of activities and environment to the next shift.
  • Provides shift status to supervisor detailing issues requiring attention.
  • Provides training to new/junior analysts as required.
  • Acts as a product-specific or procedural subject matter expert for other analysts in the absence of Scheduling and/or supervisor.
  • May support the day to day activities of off-shore production hub, to ensure high quality, accurate and timely deliverables which meet requirements  
  • May support client facing teams, business line initiatives or 3rd parties

May provide input for new system development, including requirement gathering, UAT and implementation.



Job ID: R1022702