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Production Analyst 1 (R1075516) in Petaling Jaya, MY at IQVIA™

Date Posted: 4/15/2019

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Responsibilities:

  • Monitors the production environment using established tools.
  • Responds to job failures/issues and correct problems/issues when possible according to established procedures.
  • Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
  • Takes appropriate action to ensure that processes are completed according to the schedule provided.
  • Executes special processing requests as submitted. Requests permanent changes to identified problems via action log process.
  • Enters issues into the problem management tool with appropriate information for follow-up and permanent resolution.
  • Informs relevant production and user areas of outstanding issues that require further follow-up.
  • Provides appropriate turnover of activities and environment to the next shift.
  • Provides shift status to supervisor detailing issues requiring attention.
  • Provides training to new/junior Analysts as required.
  • Acts as a product-specific or procedural subject matter expert for other analysts in the absence of Scheduling and/or Supervisor.
  • May support the day to day activities of off-shore production hub, to ensure high quality, accurate and timely deliverables which meet requirements
  • May support client facing teams, business line initiatives or 3rd parties
  • May provide input for new system development, including requirement gathering, UAT and implementation.

Required Skills, Knowledge and Abilities:

  • Bachelor's Degree
  • Two (2) years of experience in a production environment
  • Good knowledge and understanding of the production environments
  • Strong analytical and problem solving skills

  • Demonstrated communication skills with a customer service focused approach

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™



Job ID: R1075516