Product Tech Advisor (R1102554) in Bratislava, Slovakia at IQVIA™

Date Posted: 10/24/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.


The primary purpose of this position is to provide end-user support of Quintiles global OpenText Content Server ECM (electronic content management) environments, Wingspan eTMF environments and related applications.  Team members in this role may periodically participate in and/or lead projects required for ongoing implementation, adoption and maintenance of systems.


  • Provide assistance to internal and external users through a variety of communications tools including telephone, e-mail and instant messenger
  • Using a customer oriented approach, manage user support tickets through their life-cycle while working collaboratively with other support functions
  • Perform root cause analysis of problems, execute functions necessary to resolve them and escalate as necessary
  • Perform system administration tasks
  • May perform exports and data transfers as required for completed projects
  • Answer general customer queries related to usage of the system.
  • May participate in and/or lead activities required for systems lifecycle management—such as tracking defects
  • Advise users and other support personnel on using systems in compliance with SOPs and usage guidelines
  • Collaborate within the team, with other support functions and with business partners
  • May participate in and lead special projects as directed by team leadership
  • Adhere to prescribed training, policies and support procedures
  • Actively participate in and/or facilitate team meetings
  • Contribute ideas for improved operational quality and efficiency

Required Knowledge, Skills and Abilities

  • Experience supporting OpenText Content Server functionality or similar ECM systems, preferred.
  • Strong problem solving skills with experience troubleshooting technical issues.  For example:  data interface issues or client configuration issues.
  • Working knowledge of Microsoft Office applications
  • Ability to interact with end-users by telephone and in writing
  • Excellent customer service skills
  • Proficient in the English language
  • Effective written and verbal communication skills
  • Effective organizational skills and attention to detail
  • Ability to handle multiple priorities and meet deadlines
  • Self-motivated, proactive and able to work with little supervision
  • Ability to work effectively and collaboratively in a global team environment
  • Ability to work a flexible schedule as needed to meet with global colleagues
  • Knowledge / certification in ITIL Foundation is a plus
  • Experience with ITSM tool is a plus

Minimum Required Education and Experience

Bachelor’s degree in Information Systems or a related field preferred with three years business experience supporting IT systems; or equivalent combination education, training and experience.

Min. salary: 1400 EUR gross/month (based on experience)

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1102554