Product Support Tech Advisor 2 (R1105113) in Cambridge, MA at IQVIA™

Date Posted: 12/2/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Job Description

Support Engineer - Automation

IQVIA is looking for a devops support engineer to join our production support team with a focus on our Puppet tool and automation infrastructure. In this role, you will be responsible for the care and feeding of the registry platform application environment and it’s integration with Puppet. Implementation of new environments, operations support and application troubleshooting. This is true Software as a Service platform role with an emphasis on devops, with ownership of our automation framework, process enhancement, collaboration with engineering teams and hands-on console work. The ideal candidate would demonstrate:

  • Puppet experience is a must, including experience in building puppet modules.
  • Familiarity with build tools such as Bamboo, Subversions, Nexus and Maven.
  • Coding and/or scripting skills in bash, ruby, perl or python.
  • Experience with systems and IT operations in a virtualized/cloud Linux environment.
  • Comfort with frequent, incremental code testing and deployment.
  • Comfort with collaboration, open communication and reaching across functional borders.

Required experience:

  • 7 years system experience
  • 5 years of hands-on Linux experience and demonstrated understanding of shell programming and scripting.
  • 4 years’ experience with puppet in enterprise environment.
  • At least 2 years experience working in a customer-facing environment, either SaaS or Internet, in a 24x7x365 support role.
  • Experience with enterprise monitoring setup and configuration on tools such as Orion, Splunk, and AppDynamics.
  • Demonstrated understanding of network concepts such as routing, switching, load balancing, firewalls, etc.

Like to have:

  • Background in build engineering or continuous integration.

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1105113