Product Support Specialist (R1100036) in Frederick, MD at IQVIA™

Date Posted: 10/15/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Summary of Essential Job Functions

➢   Content/Data entry

➢   Digitization of paper documents

➢   Content/Data quality control

➢  Text compare

➢    Implement document versioning

➢    Confirm document and system adaptability

➢   Manage workload in task management system

➢   Device management/configuration tasks

➢   Install/update device software

➢    Maintain equipment inventory

➢   Help Desk Support

➢    Interact directly with customers to identify problems, replicate them, and troubleshoot for root cause.

➢    Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems

➢   Recognize and work with multiple languages

Supervisory Responsibilities

This position does not have responsibility for managing people

Skill Requirements

➢    Problem-Solving
➢    Attention to details
➢    Ability to multitask
➢    Organized
➢    Basic knowledge in HTML, MS Office, Google Drive

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1100036