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Director, Strategic Operations

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Primary Location: Plymouth Meeting, Pennsylvania, United States Additonal Locations: Bridgewater, NJ,USA Full time R1304673

Job description

Job Overview
Develops and drives an operational infrastructure across a group (service line, practice, geography or function) with significant impact on the company. Maximizes/optimizes key operational metrics such as revenue, gross margin, op income, utilization and client satisfaction through the effective implementation of regional and global operations initiatives.

Essential Functions
• Understands functional strategy, markets and goals and translates those into proactive operational plans to enable successful achievement of business results.
• Provides financial and operational support for the head of a major group on deal/proposal construction and pricing and pipeline management.
• Drives and leads the effective implementation of operations initiatives such as customer relationship management, customer satisfaction programme and infrastructure projects.
• Assists the function in opportunity management tracking providing frequent reports on various cycles, reporting progress and highlighting potential risks on opportunities.
• Proactively works to remove issues hindering the implementation of operations initiatives ensuring coordination between local and regional operations teams.
• Coordinates operations activities with other functions including service, consulting, business lines and sales, as appropriate.
• Actively contributes to operations initiatives throughout region making recommendations, highlighting how local issues should be addressed.
• As needed, provides directorate level analytical support at a local level.
• Provides executive reports to the regional management team on local key potential issues and analysis and trends on specific areas.

• Bachelor's Degree  Req
• Nine (9) years relevant operations experience Req
• Extensive knowledge of IQVIA offerings, customer account management, and pharmaceutical industry.
• Account Development Skills, Account Management Skills, Analytical Skills, Communication Skills, Influence Outcomes, Market Research Knowledge, Marketplace and Industry Knowledge, Negotiating Skills, Organizational Skills, Planning Skills, Presentation Skills, Problem Solving Skills, Relationship Building Skills, Servicing Skills, Team Orientation, Vision and Direction.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

As the COVID-19 virus continues to evolve, IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status.

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