Patient Service Program Specialist - XWA18917 - (R1035470) in Chicago, IL at IQVIA™

Date Posted: 7/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.


As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians and patients. A significant part of our business is acting as the biopharma's sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.
We are excited to announce that at this time we are looking for Patient Services Program Specialist to join our team of over 10,000 global field representatives in several regions making over 20 million product details annually for our pharmaceutical and biotech clients.
The Patient Services Program Specialist ensures successful patient interaction and engagement with the nurse ambassador program through operational excellence and issue resolution.  This position collaborates with all members of the project team and the customer to ensure program adherence activity is compliant and meets quality and timeline metrics.
Principle Accountabilities:
•         Manage patient services support escalations, collaborating with field, operations and systems teams to investigate, resolve and provide root cause analysis.
•         Provide operational and system support for end users of the Veeva CRM system
•         Participate in customer project teams providing subject matter expertise on integrating PSOSC systems into new customer systems and initiatives
•         Troubleshoot new issue resolution and subsequently document new procedures and program improvements post resolution.
•         Aggregate data and analyze reports to identify trends and illogical project data, escalating discrepancies and supporting issue resolution.
•         Maintain all project documentation including all service protocols, records and reports according to the scope of work and SOPs.
•         Develop and coordinate all information, meetings and communications for assigned project.
•         Prepare presentation materials for meetings and project summary data for leadership review.
•         Update and maintain internal databases, tracking systems and project plans.
•         Provide project management and operational support as directed by stakeholders.


  IQVIA offers a friendly, progressive work atmosphere and a comprehensive benefits package including medical, dental, life insurance and vision coverage, tuition assistance, bonus plan and 401(k).
We look forward to the prospect of working with you! Please apply on-line at:        

EEO Minorities/Females/Protected Veterans/Disabled

Job Requirements

Minimum Education, Experience, & Specialized Knowledge Required:


•         Bachelor’s Degree and 2 year’s relevant experience; or equivalent combination of education, training and experience.
•         Proven success working with or within patient services organizations or other patient health-related, community focused organization providing services to targeted populations.
•         Excellent communication and interpersonal skills.
•         Good planning, time management and prioritization skills.
•         Strong attention to detail and organization skills.
•         Strong problem-solving abilities in complex, compliance regulated environment.
•         Results and detail-oriented approach to work delivery and output.
•         Ability to remain flexible with evolving project.
•         Fully competent in MS Office (Word, Excel, PowerPoint).
•         Prior Telephony Platform and CRM experience required.
•         Ability to establish and maintain effective working relationships with coworkers, managers and clients.
•         Ability to travel <5%

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

Job ID: R1035470