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CSR 1

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Primary Location: Pasig City, Philippines Additonal Locations: Makati City, Philippines,PHL Full time R1253604

Job description

The Client Service Rep 1 is responsible for providing support to clients of Compliance Services, specifically for Transparency. This role is versatile but is focused on transparency reporting which requires a higher level of technical proficiency and familiarity with data and data manipulation concepts. Familiarity with Pharmaceutical compliance regulations is helpful. Detailed process orientation and superior communication skills is critical.

Responsibilities

• Perform Transparency Reporting tasks including:

- Data validation – validating data against other sources

 - Data remediation – updating data based on provided business rules

 - Data Analytics – looking for trends in data, and provided related reporting

- Transparency Reporting – generate draft reports, understand methods for reporting, be able to articulate methods

• Sends information requests to clients for required information. (e.g., missing information, clarification of information, documentation)

• Track activities, and report activity data to client.

• Perform quality reviews and validation of data inputs

• Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)

• Provide weekly reports on status of all activities to Client stakeholders

 • Reporting automation activities using BI tools

Competency Requirements

• Background in Pharmaceutical, Technology Services or Software Industry desirable, but not mandatory

• Proficiency in MS-Office, Word, and Outlook

• Advanced abilities with MS Excel required to do data analysis and validation – Power Query and VBA Macros

• Knowledge with Power BI or other BI tools

• Good organizational skills and ability to meet deadlines working within a time sensitive environment

• Ability to multi-task and prioritize

• Superior customer service

• Excellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environment Education, Skills, Experience Desired

• Bachelor’s degree or equivalent

• 3 years related work experience

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

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