Skip to main content

Associate Manager, Client Service

Apply now
Primary Location: Pasig City, Philippines Full time R1241242

Job description

  • Manage employees in accordance with organization’s policies and applicable regulations.
  • Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues
    and resolving problems.
  • Acting as the contact for actions on human resources matters.
  • To be the main internal contact for employees in the projects from induction to separation, maintaining specific agreed contact frequencies, via 1:1 telephone and face to face meetings, emails, newsletters and group communications where required. Ensure that company communications such as updates on policies and procedures are cascaded to employees on customer managed projects.
  • Keep the Project Director up to date through reports and trackers with all matters and issues arising in the projects.
  • Involvement in the recruitment process, with particular emphasis on candidate briefing and preparation.
  • Involvement in the induction and initial training, with particular emphasis on policies and processes, such as expenses, fleet, leave, operations manual etc.
  • Control and sign off for expense reports with particular emphasis on timeliness and accuracy.
    Work with the customer manager and Project Director to set initial objectives for new starters and agree on successful completion or otherwise, of the probationary period and to facilitate and finalize mid and end of year performance reviews.
  • Conduct training sessions and coaching interventions if required in coordination with the Project Director and/or customer. Support employees to follow the corporate standards and vocational development program.
  • Drive employee engagement including role out/support of annual employee engagement surveys.
  • Monitor and manage employee absence, escalate issues where necessary to the Project Director and work with the customer to provide solutions.
  • Ensure the reporting of any identified Adverse Events in line with prevailing process and guidelines.
  • Project a professional impression of the Company and act in accordance with the relevant Pharmaceutical Industry’s Code of Practice
  • Control and sign off for expense reports with particular emphasis on timeliness and accuracy.
  • Work with the customer manager and Project Director to set initial objectives for new starters and agree on successful completion or otherwise, of the probationary period and to facilitate and finalize mid and end of year performance reviews.
  • Conduct training sessions and coaching interventions if required in coordination with the Project Director and/or customer. Support employees to follow the corporate standards and vocational development program.
  • Drive employee engagement including role out/support of annual employee engagement surveys.
  • Monitor and manage employee absence, escalate issues where necessary to the Project Director and work with the customer to provide solutions.
  • Ensure the reporting of any identified Adverse Events in line with prevailing process and guidelines.
  • Project a professional impression of the Company and act in accordance with the relevant Pharmaceutical Industry’s Code of Practice

Essential Functions:

  • Drives process improvements
  • Understands technology and services, and ensures compliance with all processes
  • Support the client program as the key operational interface
  • Oversees process improvement opportunities and ensures appropriate action is taken
  • Manages client performance requirements to ensure compliance and implements action plans to correct areas for improvement
  • Understands technology and services, and ensures compliance with all processes
  • Responsible for monitoring financial performance of program and adjusting operational management appropriately to balance financial and client needs
  • Accurately prepares, updates, and manages all required client reports in a timely manner, and ensures compliance

Qualifications:

  • Bachelor's Degree Or equivalent experience Pref
  • 2 years in similar work environment Pref

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

Apply now

Join IQVIA’s Talent Network

Let’s stay connected. Join our global Talent Network to receive alerts when new opportunities become available that match your career ambitions.

Join our network
Top of page