Operations Support Specialist - Raleigh/Durham, NC - 2475535 (Part-Time) (R1112765) in Durham, NC at IQVIA™

Date Posted: 1/13/2020

Job Snapshot

  • Employee Type:
  • Location:
    Durham, NC
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

We are excited to announce that at this time we are looking for an Operations Support Specialist to join our team of over 10,000 global field personnel supporting our pharmaceutical and biotech clients.

The Operations Support Specialist will be required to interact with all members of the project team and the customer to ensure all work is conducted in accordance with SOPs, policies and practices, and meets quality and timeline metrics.


  • Receive and process enrollment requests into CRM system, following up to obtain any missing information.
  • Provide customer phone support for enrollment questions and issues.
  • Support investigation and resolution of duplicate records.
  • Monitor enrollment process, escalate discrepancies and support issue resolution.
  • Maintain all project documentation including all service protocols, records and reports according to the scope of work and SOPs.
  • Update and maintain internal databases, tracking systems and project plans.
  • Provide operational support as directed by stakeholders.

Job Requirements

  • Passion for working with patients
  • At least two years of Data Entry experience working in a Patient Outreach or comparable Contact Center in Health Care industry.
  • Must be computer proficient: Including MS Office skills (Word, Excel and Outlook).  Experience with electronic health records preferred.
  • Ability to identify problems, take initiative, and be solutions oriented in a contact center work environment.
  • Possess excellent virtual interaction and communication skills - both written and verbal.
  • Exhibit Strong Customer Focus and Sensitivity for interacting with Patients and Health Care Professionals.
  • Ability to investigate and analyze potential duplicate records.
  • Must be able to follow business rules to process and merge duplicate records within an automated system.
  • Detail-oriented, efficient, and flexible with strong organizational skills.
  • Ability to understand and strictly follow policy, procedures and guidelines.
  • Ability to maintain confidentiality, follow up on commitments on a timely basis, adhere to deadlines and be a strong team player.
  • College Degree preferred
  • Part-time (30 hours/week)
  • Flexible schedule during regular hours  (8am to 6pm Monday-Friday)

IQVIA offers a friendly, progressive work atmosphere and a comprehensive benefits package including medical, dental, life insurance and vision coverage, tuition assistance, bonus plan and 401(k).

EEO Minorities/Females/Protected Veterans/ Disabled

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

Job ID: R1112765