Operations Specialist, PV - (1724772) in Beijing, CN at IQVIA™

Date Posted: 11/12/2018

Job Snapshot

Job Description

Join us on our exciting journey!

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
The world's leading pharmaceutical services organization is powering the next generation of healthcare.  If you want to make a difference in global healthcare, IQVIA™ is the place for you. You'll be connected with an organization that is changing the way drugs are developed, profiled and marketed. More than 19,000 people throughout the world have already chosen to join IQVIA™. 
Of the world's top 30 best-selling drugs, IQVIA™ has helped to develop or commercialise every single one. This is an outstanding opportunity to join IQVIA™ and become an integral part of our team.
 
We are looking for suitable individuals to fill the position of :
 
 Operations Specialist, Associate Manager
 
Responsibilities
 
• Co-ordinate implementation of service operational initiatives; system requirements; client requests and electronic reporting.
• Demonstrate a thorough understanding of project protocol, therapeutic indication, budget and scope of work (SOW) for assigned projects; set up and maintain project files, standards, templates, electronic forums, databases and workflow.
•  Provide historical perspective and input on operational processes in collaboration with Lifecycle Safety Management (LSM).
• Provide leadership to teams working in a matrix environment and mentoring and coaching to junior staff.
• Promote sharing of ideas within teams to improve process efficiencies. Follow through effectively on actioned implementations.
• Ensure team is following standard best-in-class practices established by Lifecycle Safety Infrastructure.
• Establish ongoing and effective service operations communications with LSM to ensure SO is providing high quality deliverables and meeting client expectations and to discuss general project status, milestones, SOW, project issues etc.
• Ensure financial project performance through oversight of key performance metrics (revenue, direct costs, time-sheet costs, utilization, and realization.
• Works with LSM constructively in a matrix framework to achieve project and customer deliverables; proactivity identifying issues and proposing solutions, providing them with technical support, reports, metrics, statuses, identifying SOW changes and potential change orders, delegating client requests and implementation of new initiatives.
• Establish and maintain effective service operations communications and provide regular feedback to operations team manager; clinical project manager; customer delivery manager (LSM) on project metrics, out of scope work challenges/issues and successes.
•  Ensure that a positive, collaborative team environment with project team members is maintained, encourage, motivate and lead by example, provide training and mentoring for project team members and operations staff, oversee allocation of team and project resource.
•  Work with Lifecycle Safety LSM constructively in a matrix framework to achieve project and customer deliverables.
• Assist in the implementation of process initiatives; provide corresponding metrics to illustrate the productivity/profitability of new initiatives. Communicate confidently to the logistics and practicality of new processes.
•  Collaborate with operational team and managers to resolve issues relating to employee performance, efficiency and morale.
• Ensure staff are trained on and are following required Standard Operating Procedures (SOPs), Good Clinical Practice (GCPs), FDA and ICH guidelines and regulations, Working Instructions and project instructions.
• Implement and support service operational decisions as determined and instructed by senior management.
•  Participate in training across Lifecycle Safety service offerings. Contribute and assist in global/local working groups as applicable in implementation of new operational initiatives, identification and implementation of process efficiencies.

Job Requirements

• Bachelor's degree or educational equivalent in health science or other directly related field and 5 years' clinical research experience in a Contract Research Organization or Pharmaceutical company including 3 years of Lifecycle Safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) experience or equivalent combination of education, training or experience.
•  In-dept knowledge of Lifecycle Safety processes audit practices, governing safety legislation/regulation; willingness to increase knowledge across Lifecycle Safety service lines and develop new skills.
•  In-dept knowledge knowledge and understanding of applicable global, regional and local clinical research regulatory requirement; i.e. Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines, IQVIA™ SOPs
•  Strong organizational skills and attention to quality compliance.
• Effective judgment, decision-making and problem solving skills.
•  Encourage a flexible and receptive approach to changing demands and proven ability in the implementation of new initiatives.
•  Demonstrate strong cooperative relationship with team and LSM.
• Excellent written and verbal communication skills, effective report writing skills.
• Ability to work effectively on multiple projects simultaneously and effectively manage competing priorities.
•  Ability to establish and maintain effective working relationships with coworkers, managers and clients.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

Job ID: 1724772