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International Project Support Coordinator

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Primary Location: Oeiras, Lisbon, Portugal Full time R1281154

Job description

IQVIA is seeking a Project Support Administrator, to provide administrative support to the field based staff of complex multiple projects, and helping with the smooth running of day to day activities for the team. This will be a varied and busy role, where strong administrative experience, excellent communication skills and ability to work autonomously are essential. 

The successful candidate will be an effective communicator with an excellent telephone manner, ideally with experience of working within a support / call centre role who can demonstrate strong IT/data skills, strong time management skills and is proficient with MS Office packages and ideally CRM knowledge.

• To work collaboratively across the Team Coordinator function, and understand how the function contributes to the Commercial business.
• To be the first point of contact for all queries relating to the project, handling and addressing issues where appropriate, or else directing queries to the most appropriate contact.
• To follow processes and procedures (new employee, leaver, transfer) and work with departments (HR, Fleet, Resourcing, HR-PSC, Amex, BT etc.) to ensure effective team administration. Ensure that systems are updated accordingly.
• To track levels of absence, identify sickness trends within the project and highlight cost implications as appropriate.
• To facilitate production and documentation of presentations and organize team/customer meetings, finalizing minutes in collaboration with Project Director
• To support Month end administration, ensuring daily rates are allocated to field teams along with relevant time sheet, accurately collate information in connection with the Rolling Forecast, within project deadlines. To conduct financial tracking for project revenue recognition and liaising with Management Accounts.
• To undertake diary management of Project Director

Skills and Qualifications
Good verbal and written communication skills, telephone manner, team working skills, flexible attitude to work
Good prioritization skills
Able to use initiative, plan ahead, proactive in problem solving, diplomatic and able to demonstrate appropriate decisions within scope of authority
Able to share experience and learning, able to priorities and liaise with field staff and customers effectively
Intermediate understanding of Word, Power point and basic Excel
Ability to establish and maintain effective working relationships with co-workers, managers and clients.
Eligibility to work full-time in the EU

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

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