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Incident Response Manager

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Primary Location: Oeiras, Lisbon, Portugal Full time R1225926

Job description

Manager, Incident Response, Information Security

Department: Global Information Security

Location: Warsaw, PL

Reporting to: Director, Information Security


The role presents a dynamic opportunity to ensure the secure operation of the IQVIA global information technology (IT) infrastructure and processes through operating and maintaining our security safeguards while providing input to the continual improvement of the enterprise IT security design and configuration. This role plays a significant part in our Global Information Security team and will provide an excellent opportunity to liaise with key external and internal stakeholders locally while strengthening our Information Security function.

You will be part of a global structure partnering with the IT community and business teams and delivering an ongoing IQVIA Global Information Security program. You will contribute to success of the Information Security Operations work stream through operation of advanced technologies that enable system reliability for business development, and providing adequate protection against the threats to information systems and in particular, the data assets.


You will also find yourself working together with other IQVIA Information Security team members, and liaising regularly with stakeholders at IQVIA, including members of CIO organization, Global and Regional Business Units teams. This is an opportunity to join and progress with a forward thinking department. Principal responsibilities will include:

  • Cooperate with internal and external stakeholders to lead global Incident Response, Forensics and Investigation processes
  • Provide leadership and development direction to team members
  • Continuously challenge security posture of the IQVIA environment and related Incident Response, Forensics and Investigation procedures
  • Ensure operational procedures, work instructions and metrics are developed and documented in relation to carried out activities
  • Measure and report effectiveness of operations and key performance indicators within area of responsibility
  • Propose and implement improvements to the landscape of technical security safeguards including technologies, systems and associated processes and procedures
  • Research emerging information security threats, changes in regulatory landscape, and/or industry standards. Communicate observations to leadership.
  • Provide Information Security advisory to IQVIA stakeholders
  • Ensure and manage effectiveness of the Incident Response team by providing expert analysis and input to incident identification, response, resolution, and post-incident investigations
  • Operate information security system components including firewalls, endpoint detection and response, intrusion prevention, malware and data leakage prevention, vulnerability management, access control, event monitoring and others


Required skills and experience

  • Experience in Cybersecurity, Information Security, Risk Management, IT Controls, Security Operations Center or other related area is mandatory
  • Experience in information technology related positions with working knowledge of IT infrastructure, networks, databases, processing systems, web applications, mobile technology, cloud, big data and virtualization
  • Working knowledge of cybersecurity principles, algorithms, protocols and technologies supporting encryption, authentication, access control, information systems attack patterns, intrusion detection, and network security
  • Working knowledge of IT governance frameworks and standards such as CobiT, ITIL, ISO27001
  • Experience in working with automated network and application security vulnerability scanners
  • Commitment in delivering significant value to organization as a trusted advisor
  • Excellent communication skills, including ability to communicate across countries and cultures
  • Excellent team player and collaborator
  • Attention to detail
  • Ability to work under own initiative, and enthusiasm to drive through change and multi task
  • Ability to exercise high level of confidentiality when dealing with highly sensitive information
  • Experience of estimating and planning work effort including managing risks and issues in relation to delivery of work
  • Commitment to ongoing professional development


  • Master degree in computer science, computer engineering, or information technology
  • Minimum 6 years of related work experience
  • At least two of the following certificates: CISSP, CISM, CEH, CSIH, OSCE, SABSA, GDSA
  • An ITIL or project management certificates are not required but beneficial

Additional Requirements

The position may require occasional domestic and international travel of approx. 15%.


IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

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