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Engagement Manager, Patient Support Programs and Solutions

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Primary Location: Milano, Milano, Italy Full time R1327185

Job description

Engagement Manager, Patient Support Programs and Solutions

IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 77,000 employees, IQVIA conducts operations in more than 100 countries.

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Role, Responsibilities

The selected candidate will lead the development of new initiatives and projects in the Patient Support Programs and Solutions businesses in Italy and will be responsible for introducing new Clients and developing existing ones.

Main responsibilities:

Primary focus of this role is to bring his/her portfolio of contacts and experience as well as develop solid relationships with Clients and position/ sell engagements for the IQVIA Patients Solutions at the major life science and pharma companies, supporting and working in collaboration with the dedicated Business Development Team of IQVIA Patients Solutions.

This includes: 

  • Activate and introduce already developed contacts and relationships in synergy with the existing IQVIA network
  • Build close client relationships at the dedicated accounts
  • Identify and qualify opportunities on assigned clients and/ or prospect
  • Focus his/her Business Development portfolio of services proposal on innovative services, with a technological approach toward digital solutions
  • Prepare client discussion papers and project proposals
  • Develop and negotiate contracts with all relevant stakeholders and close the deal
  • Present proposals to Clients, receive feedback and opportunities for improvement
  • Maintain, develop relationships with senior Client stakeholders throughout the project
  • Support design, delivery and management of innovative solutions, projects for Clients
  • Work with Sales Account, Business Development Team and Line Managers to ensure that any project, staff or communication issues are accurately and promptly escalated and resolved.

Candidate Profile

  • 9+ years of work experience in Sales, Business Development of Patient Solutions projects in Italy;
  • Proven track record of successfully developing Patient Solutions projects with a focus on digital projects;
  • Proficiency both in Italian and English;
  • Proven network within life science companies at senior level;
  • Expertise in BD with a strong record of successful deals;
  • Entrepreneurial attitude, from ideas generation to implementation and launch, driver, willingness to take risks with strong hunting skills, but also long-term strategic thinking regarding development of an account;
  • Hands-on, with strong issue-based consulting and conceptual skills and an ambition for innovation;
  • Analytics and Problem Solving skills are a must;
  • Excellent listening and communication skills;
  • Team working skills;
  • Ability to work collaboratively across complex networks, internally and at the client, and to influence organizations;
  • A willingness and ability to travel.

Location: Rome or Milan (hybrid)

What we offer:

  • Career Development opportunities: at IQVIA, the company that can be defined as the University of Healthcare, we are committed to hiring exceptional talent and helping employees reach their professional goals through Internal Job Opportunities, structured Performance Management and Enablement​ processes, Mentoring program, Diversity&Inclusion initiatives and much more!
  • Competitive Benefits: You can invest in you and your family's well-being applying to the Employee Assistance Program, you will have an interesting Insurance Plan and 20% discount on your public transportation annual subscription. You can use a flexible benefits budget for a wide selection of services (wellness, culture, education, etc). Apply and find out more!
  • Flexibility: You have flexible working conditions, we trust our employees and we believe that we can perform our job also in a smart/agile way, but you can rely also on a modern and sustainable office (LEED Platinum certified!) where you can meet other colleagues, collaborate, innovate and having also fun!
  • Unparalleled opportunity to play an active role in helping create a healthier world.Our work is important. It's challenging. Improving human health requires brave thinkers who are willing to explore new ideas, build on successes, and learn from mistakes. It takes brave minds to bring powerful ideas to reality and transform healthcare. We are a diverse, global team that shares a passion for collaboration and solving complex problems. Together, we help customers drive healthcare forward. Join IQVIA and see where your skills can take you.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

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