Mgr, Commercial Operations (R1032710) in Halifax, CA at IQVIA™

Date Posted: 7/11/2018

Job Snapshot

Job Description

Job Description

This role works closely with the core sales leadership team in managing operations initiatives and contributing to the improvement of business processes (forecasting, opportunity pipeline management, CRM administration/training, project management, reporting and analytics).


Position is covering a Maternity Leave until December 2019.


Responsibilities:

  • Lead sales pace – weekly forecast calls, roadmap preparation, pipeline management, and revenue tracking
  • Prepare material for the sales leadership team’s forecast cadence
  • Manage quarter close by following up on required paperwork, assisting in resolving commercial issues and working closely with Finance to recognize all possible revenue for the quarter
  • Assist team in the management of contract related issues.  Liaise with legal team to help address non-standard terms and conditions, amendments, etc.
  • Define and create analytics and productivity metrics for sales leadership and their teams, to assist in managing and driving their business
  • Coordinate, document and implement new and/or enhanced operational processes and systems
  • Provide IQVIA CRM (Salesforce.com) subject matter expertise, support and training to the Sales team
  • Coordinate operational activities/projects with other functions including service, finance, business lines and sales as appropriate (i.e. STI/IQVIA integration)
  • Collaborate with cross-functional groups to support sales success, current/prospective client satisfaction, solution delivery, revenue objectives and client retention.

Skills & Experience:

  • Bachelor’s degree or equivalent and a minimum of 8 years of operations experience
  • Excellent software application skills (Excel, Word, PowerPoint)
  • Advanced Excel skills required (Formulas, Pivot Tables)
  • CRM experience a must
  • Contract Management experience a must
  • Proven track record of effective leadership
  • Experience in supporting executive level management

Additional Requirements:

  • Strong focus on process and detail
  • Strong focus on quality
  • Strong interpersonal and communication skills

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Job ID: R1032710