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Client Services Rep 4

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Primary Location: Mexico City, Mexico Full time R1338190

Job description

Provide day to day guidance and support to clients. Learns the technical skills necessary to answer client queries, business answers and maintain logs and ensure follow through.  Develops the interpersonal skills necessary to build effective business relationships with defined clients. Develops an understanding of clients’ potential business needs. Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle. Provides support to other team members.
Minimum Education, Experience, & Specialized Knowledge Required:
Bachelor’s degree or equivalent and some related work experience required. Experience in an IMS role preferred and pharmaceutical experience preferred.

Additional Requirements:
Proficient in PC applications such as Excel.  Ability to communicate effectively with various levels in the organization (written and oral). Ability to carry out some analysis and information gathering to resolve problems on routine matters.

Nielsen platforms - Retail Index & ScanTrack

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

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