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CRM Business Analyst

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Primary Location: Mesa, Arizona, United States Additonal Locations: Mesa, AZ,USA Full time R1226461

Job description

The Business Analyst/Business Architect is responsible for being the front-line leader enabling innovation and transformation of mission critical delivery of IQVIA’s technology solutions. S/he will oversee analysis and implementation of effective and efficient business processes. This role will also participate as a Subject Matter Expert and liaison between business stakeholders and delivery team.

•    Interact with business users-across all levels of client organization and gather requirements, including building a robust catalog with acceptance criteria and prioritization.
•    Work with clients, business partners and technology partners to identify, define, interpret and clarify scope of business and system requirements and processes.
•    Facilitate requirement gathering meetings, translate complex business needs into clear, actionable systems requirements.
•    Research and evaluate alternative solutions and perform proofs of concepts to develop innovative solutions based on IQVIA technology capabilities while promoting OOTB solutions.
•    Articulate pros/cons of customizations.
•    Understand technical details and solutions and articulate data requirements and data quality standards.
•    Collaborate with other analysts and project contributors to create comprehensive and cohesive solution approaches.
•    Support various types of testing phases such as SIT, Regression, E2E and UAT.
•    Demonstrate configured solutions to stakeholders on both IQVIA and Client project organizations.
•    Work with product engineering, product managers, Go To Market teams and conduct proofs of concepts in support of upcoming opportunities.
•    Proactively develop broader and deeper knowledge of IQVIA technology solutions / Services and trends in the pharmaceutical/healthcare/life sciences market.


•    Bachelor’s Degree in computer science, Business Administration or related field required.
•    5 – 8 Years of experience as a business analyst in a pharmaceutical/biotech industry.
•    Minimum 2+ years in Salesforce ecosystem performing implementation and delivery.
•    Certified Salesforce Administrator (Salesforce Admin 201 certification).
•    Ability to query using SQL & SOQL. Experience in data manipulations using Salesforce technologies such as Workbench, Data Loader and Import / Export wizards.
•    Awareness of database technologies and data model experience. 
•    Ability to perform within high pressure, fast paced environment.
•    Must demonstrate strong interviewing skills to surface, document and confirm business requirements with key business stakeholders.
•    Proven experience in business analysis and requirements definition for CRM or Pharmaceutical compliance solutions.
•    Outstanding verbal and written communication skills in English.
•    Good working knowledge of Agile (Scrum, Kanban) and Waterfall project management methodologies. 
•    PMI-ACP or similar certification preferred.
•    Experience in work management and collaboration tools such as JIRA and Smartsheet.
•    Experience in working with multi-cultural teams in different time zones.
•    Availability to travel within US up to 25% and abroad.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

As the COVID-19 virus continues to evolve, IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status.

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