Medical Information & Safety Operations Specialist, requiring languages (Fluent German/French/Spanish/Italian) Based in Ireland, in Ireland / Dublin at IQVIA™

Date Posted: 9/11/2018

Job Snapshot

Job Description

Join us on our exciting journey!

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
You will benefit from joining the largest safety department in the world and working within an industry-leading, best-practice environment. To ensure you contribute to the business and grow your career, you will also benefit from ongoing training and development from our in-house safety experts to plan and progress your MI/PV career.
PURPOSE
In these hybrid MI/PV roles, you will use both your scientific background and your language expertise. You will be required to perform key medical information call center services and review, assess and process safety and product quality information to help optimize the safety profiles of products marketed around the world. You may be in regular communications with our client, patients and HCPs and for some roles, depending on levels of experience, you will be required to lead and provide oversight and could be a subject matter expert/trainer in each therapeutic area. 
 
RESPONSIBILITIES
  • Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required. This does NOT include commercial sales support.
  • Receive, triage, review and process safety data from various sources. This involves performing data entry into tracking and client safety databases, generating follow up queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, and performing other safety-related tasks as needed e.g. regulatory reporting
  • Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites during regular business working hours
  • Establish and maintain effective team communications i.e. provide regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.
  • Depending on your experience, some roles will require you to provide leadership training and mentoring for less experienced team members of staff, and assist managers with appropriate allocation of resource.
  • Build a positive, collaborative team environment with other Lifecycle safety team members
  • Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.


Job Requirements

REQUIRED KNOWLEDGE, SKILLS and ABILITIES


•         Willingness to learn new, relevant skills across Lifecycle Safety.


•         Good knowledge of medical terminology,


•         Excellent attention to detail


•         Excellent telephone manner utilising your languages skills.


•         Accuracy; organizational managing competing priorities and changing demands in a fast paced environment are absolutely essential.


•         Positive communicator and willing to help less experienced team members.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

  • A High School Diploma with relevant work experience or a Bachelor’s Degree in a scientific or healthcare discipline
  • Alternatively, you should have an equivalent combination of education, training and experience
  • Although a medical background is not necessary, a life science background is beneficial
  • Fluency in French is required and German would be desirable 

PHYSICAL REQUIREMENTS 
• Extensive use of keyboard requiring repetitive motion of fingers. 
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech. 
• Regular sitting for extended periods of time. 
• May require occasional travel

If you want to make an impact in the global research market, where we are working to make a real difference in patient health, we ask you to apply now and join our team


We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

Job ID: 1717876