Engagement Manager (R1042880) in Plymouth Meeting, PA at IQVIA™

Date Posted: 6/23/2019

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Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

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    • Job Posting TitleJob Posting TitleEngagement Manager
    • JustificationJustification
    • Job ProfileJob Profile40411 - Engagement Mgr
    • Job Description SummaryJob Description Summary
    • Internal Job DescriptionInternal Job Description

      Position Purpose:

      • Manages multiple consulting projects of varying complexity and ensures on-time and on-budget delivery for clients in the pharmaceutical or related industries.
      • Contributes to new business development and maintaining and strengthening client base.

      Principal Accountabilities:

      • Manages project teams including both internal and external resources in the design, development and delivery of client solutions.
      • Provides coaching and direction to Consultants and Senior Consultants across multiple projects at any given time. 
      • Leads teams to review and analyze client requirements or challenges and develops and costs associated proposals that ensure profitability and high client satisfaction with limited if any senior management input. 
      • Manages the process of proposal preparation and/or modifications including overall bid integrity.
      • Develops project plan with timelines and deliverables and leads project to successful completion, on-time and on-budget, from start to finish with little senior management guidance. 
      • Recommends improvements and alternative solutions to resolve problems. Serves as key point of contact with client.
      • Identifies opportunities for project efficiencies through utilization of offshore resources.
      • Provides high level input to, and ensures the development of, client reports and presentations and delivers all or significant portions of findings to client. 
      • Develops and/or elevates new business opportunities through the identification of follow-on work and new leads. 
      • Manages multiple external data sets (client data, vendor data) and incorporates into deliverables with IQVIA data assets.
      • Provides follow-up with client after project deliverable have been completed to ensure client satisfaction.
      • Proactively continues to strengthen subject matter expertise through on the job experience, participation in conferences and symposiums and other forums for professional knowledge sharing.
      • Proactively mentors, coaches and shares subject matter expertise with others to elevate our capabilities to deliver world-class solutions for clients. 
      • Takes a leadership role in the completion of internal projects.
      • Assists with recruitment, learning, and development of junior staff.

      Minimum Education, Experience, & Specialized Knowledge Required:

      • Bachelor’s degree with 8-12 years of related experience, including consulting and pharmaceutical and/or healthcare industry experience. 
      • Possesses demonstrated expertise in one or more practice areas.
      • Demonstrates excellent project management skills and client influencing and relationship building skills.
      • Must be proficient with MS-Excel and PowerPoint.

      Organization Reporting and Scope:

      • Typically reports to: Delivery Principal
      • Utilization Target: 75%

      Additional Requirements:

      • In-depth understanding of IQVIA data assets and the Consulting and Services core offerings with a strong focus on consumer patient level data.
      • Strong understanding of media consumption data such as online, print, radio and television viewing behavior.
      • Knowledge of advertising campaign management and optimization.
      • Works willingly and effectively with others in and across the organization to accomplish team goals and is effective working in a matrix environment. 
      • Experienced with developing consultative relationships with senior level managers and executives at clients in the pharmaceutical/healthcare industry. 
      • Ability to manage multiple projects, juggle priorities, and deliver on tight deadlines.
      • Knowledge of consulting methodologies, tools and techniques related to functional area. 
    • External Job DescriptionExternal Job Description

      Position Summary

      The Product Manager for Marketing Business Intelligence is crucial in the strategic development of our marketing analytics and reporting offering. Our clients – the life sciences brand marketers, digital leads, COE partners and so on – expect and demand intuitive, attractive and informative insights into their marketing activities. Evaluating and anticipating those needs with an innovative and disruptive approach to the BI problems inherent and unique to life sciences should get you fired up. The Product Manager works closely with clients, IQVIA Marketing Practice leadership, the Product Engineering team and other IQVIA partner teams to define and prioritize the roadmap features that set our offering apart. This role draws upon broad pharmaceutical marketing analytics experience and familiarity with IQVIA’s Marketing Practice tools and methodologies.

      Key Responsibilities

      • Bring best practices from experience and ongoing learning about business intelligence in life sciences marketing to the task of creating a world class BI platform able to solve the needs of stakeholders as diverse as brand marketers, operations and analytics.
      • Deeply understand the evolving IQVIA Marketing Practice value proposition and vision, and be able to articulate it through the creation of user stories and epics that will constitute the requirements for Product Engineering
      • Bring best practices from experience and ongoing learning about business intelligence in life sciences marketing to the task of creating a world class BI platform able to solve the needs of stakeholders as diverse as brand marketers, operations and analytics.
      • Constantly evaluate changing trends in the market, competitive threats, IQVIA subject matter expertise and your own knowledge to prioritize quarterly releases of our BI solution
      • Serve as a trusted advisor of Marketing BI technology to our account teams and client management
      • Partner with other IQVIA teams focused on advanced analytics, machine learning and data visualization to align product roadmaps, identify opportunities and synergies to the joint benefit of all
      • Organize and conduct technology roadmap workshops with IQVIA Marketing Practice leadership and stakeholders, managing output capture, documentation and follow through on action items in accordance with the roadmap process
      • Assist with engineering investment budgeting and justification exercises
      • Educate IQVIA client delivery, Go to Market (Sales) and related teams on our BI technology offerings, including but not limited to assisting in documenting BI functions and features for selling and user training purposes
      • Develop and maintain subject matter expertise on IQVIA’s Marketing suite of service and technology offerings


      Qualifications

      • 5+ years relevant experience in life sciences marketing analytics, reporting, business intelligence and data visualization
      • 3+ years in product management, including leading and interfacing with diverse business and development teams, developing user stories and operating using Agile methodologies
      • Bachelor’s degree in statistics, engineering or MIS
      • Programming experience a plus
      • Proven experience in presentation creation, delivery and meeting facilitation

        As well as:

      • Strong organizational and prioritization skills to effectively manage being a part of multiple client and internal teams and projects simultaneously
      • Good business analysis / redesign skills
      • Strong attention to detail, particularly in the capturing of client information, with a corresponding focus on the packaging and summarization of relevant information back to multiple levels of leadership
      • Excellent spoken and written presentation skills with attention to detail in information formatting, presentation and grammar
      • Willingness to travel occasionally for presentations and workshops, domestically and internationally
      • An ability to understand technical concepts and articulate them in excellent English, as well as translate our clients’ commercial requests into a technical framework
      • Demonstrated commitment to achieving strategic, operational and project goals
      • Commitment to great customer service
      • A genuine, contagious can-do attitude
    • Job Families for Job ProfilesJob Families for Job ProfilesConsulting Services
    • Worker Sub-TypeWorker Sub-TypeRegular
    • Time TypeTime TypeFull time
    • Primary LocationPrimary LocationPlymouth Meeting, PA (35)
    • Primary Job Posting LocationPrimary Job Posting LocationPlymouth Meeting, PA (35)
    • Additional LocationsAdditional Locations
    • Additional Job Posting LocationsAdditional Job Posting Locations
    • Scheduled Weekly HoursScheduled Weekly Hours35
    • Work ShiftWork Shift
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    Join Us

    Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

    Forge a career with greater purpose, make an impact, and never stop learning.

    IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

    IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.



    Job ID: R1042880