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Site Support Engineer (m/f/d)

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Primary Location: Marburg, Hesse, Germany Full time R1363308

Job description

Site Support Engineer (m / f / d)

Under general supervision, provide remote second-tier Information Technology (IT) support to end-users, to restore service and / or identify and correct core problem. This role is a member of wider local and international team taking care of all end user related equipment and topics.

What to expect

  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
  • Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
  • Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
  • Provide training to end-users when indicated.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
  • Setup, prepare and manage end user assets, like laptops, iPADs, smartphones and peripherals
  • Assist on global projects that require local Office IT intervention
  • Perform other duties as required.

What we’re looking for

  • Experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience
  • Basic Working knowledge of Microsoft server, workstation and networking technologies.
  • Basic Working knowledge of industry standards with regards to system and network administration.
  • Possess good verbal and written communication skills.

Bonus points

  • MAC and iOS knowledge
  • Bachelor's Degree in Computer Science or related field

The Team

The German Site Support team currently includes 7 individuals at multiple office locations. We are also connecting with other teams in EMEA and our global service desk regularly.

We thank all applicants for their interest; however, only those selected for an interview will be contacted

IQVIA is a strong advocate of diversity and inclusion in the workplace.  We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success.  We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

Q² Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions.

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