Site Support Engineer (m / f / d)

Under general supervision, provide remote second-tier Information Technology (IT) support to end-users, to restore service and / or identify and correct core problem. This role is a member of wider local and international team taking care of all end user related equipment and topics.

What to expect

• Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
• Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
• Provide training to end-users when indicated.
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
• Setup, prepare and manage end user assets, like laptops, iPADs, smartphones and peripherals
• Assist on global projects that require local Office IT intervention
• Perform other duties as required.

What we’re looking for

• Experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience
• Basic Working knowledge of Microsoft server, workstation and networking technologies.
• Basic Working knowledge of industry standards with regards to system and network administration.
• Possess good verbal and written communication skills.

Bonus points

• MAC and iOS knowledge
• Bachelor's Degree in Computer Science or related field

The Team

The German Site Support team currently includes 7 individuals at multiple office locations. We are also connecting with other teams in EMEA and our global service desk regularly.

We thank all applicants for their interest; however, only those selected for an interview will be contacted

IQVIA is a strong advocate of diversity and inclusion in the workplace.  We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success.  We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

Q² Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. https://q2labsolutions.com/careers