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Manager, Safety Operations Team (R1068749) in Dublin, Ireland at IQVIA™

Date Posted: 3/11/2019

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Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.


Manage Lifecycle Safety staff responsible for SO processing in alignment with departmental and corporate standards. Contribute to Global initiatives. Work in close collaboration with LSM and Lifecycle Safety Infrastructure supporting the achievement of local and global deliverables and metrics.


  •  Provide leadership in the implementation of service operational initiatives; system requirements; client requests and electronic reporting. 
  •  Provide technical and functional expertise across Lifecycle Safety services. Demonstrate a thorough understanding of various project protocol, therapeutic indications, budget and scope of work (SOW) across a myriad of projects; provide expertise and guidance in set up and maintain project files, standards, templates, electronic forums, databases and workflow.
  •  Provide historical perspective and input on client and process in collaboration with LSM. Communicate the successes or failures of previous initiatives and appropriately field concerns to customer delivery team and manager.
  •  Provide leadership to teams working in a matrix environment and coaching to junior staff.
  •  Promote sharing of ideas within teams to improve process efficiencies. Follow through effectively on actioned implementations.
  •  Ensure team is following standard best-in-class practices established by Lifecycle Safety Infrastructure.
  •  Establish ongoing and effective operational communications with LSM to ensure SO is providing high quality deliverables and meeting client expectations and to discuss general project status, milestones, Scope of Work, project issues etc.
  •  Work with LSM constructively in a matrix framework to achieve project and customer deliverables; proactively identifying issues and proposing solutions, providing them with technical support, functional expertise, identifying SOW changes and potential change orders,delegating client requests and implementation of new initiatives.
  •  Ensure financial project performance through oversight of key performance metrics (revenue, direct costs, time-sheet costs, utilization, and realization).
  •  Work with Lifecycle Safety LSM constructively in a matrix framework to achieve project and customer deliverables.
  •  Successfully implement and drive process initiatives, provide corresponding metrics to illustrate the productivity/profitability of new initiatives. Communicate confidently to the logistics and practicality of new processes.
  •  Ensure that a positive, collaborative team environment with project team members is maintained, encourage, motivate and lead by example, provide training and mentoring for project team members, customer delivery and operations staff, oversee allocation of team and project resource.
  •  Collaborate with operational team and managers to resolve performance related; staff efficiency; morale issues within teams.
  •  Ensure staff are trained on and are following required Standard Operating Procedures (SOPs), Good Clinical Practice (GCPs), FDA and ICH guidelines and regulations, Working Instructions and project instructions.
  •  Implement and support service operational decisions as determined and instructed by senior management.
  •  Participate in training across Lifecycle Safety service offerings. Contribute and assist in global/local working groups as applicable in implementation of new operational initiatives, identification and implementation of process efficiencies.
  •  Lead team to achieving departmental goals e.g. Utilization; realization and productivity metrics.
  •  Drive continuous process improvements.
  •  Perform other duties as assigned.


  • In-depth knowledge of Lifecycle Safety service lines; willingness to increase knowledge across Lifecycle Safety service lines and develop new skills.
  • Proven staff management skills.
  • Excellent project management and communication skills.
  • Strong leadership, motivational and influencing skills.
  • Ability to work on multiple projects and manage competing priorities effectively.
  • Effective mentoring and developed coaching skills.
  • Excellent presentation, report writing skills and customer focus skills.
  • Ability to achieve results through communication, facilitation in a matrix service delivery environment with shared accountabilities.
  • Strong judgment, independent thinking, decision-making and problem solving skills.
  • Ability to establish and maintain effective working relationships with co-workers, managers and clients.


  • Bachelor's degree or educational equivalent in health science or other directly related field and 6 years' clinical research experience in a Contract Research Organization or Pharmaceutical company combining 4 years of Lifecycle Safety experience (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management, etc) and line management experience or equivalent combination of education, training or experience.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

Job ID: R1068749

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