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Manager, Project Services (R1084395) in Livingston, UK at IQVIA™

Date Posted: 6/14/2019

Job Snapshot

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Job Description

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

Provide day-to-day direction of staff and manage the Client Delivery Team to achieve client and company goals and/or initiatives; Support direct reporters and drive continuous improvement in processes and procedures used by the project team; Perform duties andresponsibilities of Project Manager when needed, for short-term or long-term assignments.This position involves extensive mentoring and professional development of direct staff within the Customer Delivery Teams
  • Manage assigned staff and day-to-day activities in accordance with organizational policies and applicable regulations
  • Responsibilities include planning, assigning, and directing work; mentoring and training staff; performance management, including appraising performance and guiding professional development, rewarding and disciplining employeesas applicable.
  • Continuous assessment of talent within project management and drive consistent, high-quality project management services.
  • Develop and encourage a culture of delivering “best-in-industry” customer service by ensuring rapid identification of issues and problems and ensuring timely communication of resolution outcomes to both internal and external customers
  • Ensure that studies are planned and executed in accordance with FDA, ICH, and/or EMEA guidelines and that Good ClinicalPractices are followed at all time
  • Report metrics to Associate Director related to productivity and quality
  • Actively participate or lead external customer meetings with sales as applicable.
  • Participate in bid defense meetings to drive new and repeat business
  • Foster a unified culture and facilitate collaboration, co-operation, sharing of information and teamwork
  • Lead communications and activities that further enhance the Client Delivery Team results and further strengthen the Client Governance structure
  • Build and own client relationship for assigned study and serve as a liaison between Sponsor and project teams
  • Participate in external and internal audits/inspections, as required
  • Report on team performance against contract, client expectations, and project baselines to management
  • As needed, administer study training to sites, CRA and sponsors and establish regular lines of communication with sites to manage on-going project expectations and issues
  • Represent the company at Investigator/ Monitor meetings, internal and external authorities of regulatory bodies, and other Face to face meetings.
  • Initiate and manage appropriate customer healthcheck calls for staff as applicable.
  • Serve as liaison between Project Services, internal departments, external vendors and the sponsor during the life cycle of the project(s).
  • Participate in initiatives to improve employee engagement to positively impact operational results, customer satisfaction and employee retention
  • Act as a champion or business process owner as appropriate to ensure that Six Sigma or other projects are completed as described in the project charter and within the timelines agreed by company management

Job ID: R1084395