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Manager, COA Management, Instrument Ownership & Distribution, PCS

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Primary Location: Madrid, Madrid, Spain Additonal Locations: Barcelona, Spain,ESP Full time R1306963

Job description


IQVIA provides scientific services spanning clinical trials, real world evidence, and consulting in all areas of the product lifecycle. The Patient Centered Solutions (PCS) team leads the industry in generating data to ensure that the patient voice is incorporated into the development and commercialization of medication and other drug/non-drug interventions. We focus on understanding and meeting the needs of our clients – mostly life science/pharmaceutical companies – through the application of broad consulting expertise and technical scientific knowledge to conduct scientifically rigorous research. This research is broad and includes qualitative (e.g., interviews, focus groups), quantitative (e.g., clinical outcome assessments (COAs)/patient-reported outcomes (PROS), preference research) and passive (e.g., digital health technology tools) approaches to understand patient, caregiver, and healthcare professional experiences and expectations of disease and treatment.

To meet our client expectations and retain the excellent reputation built up over time the IQVIA PCS team is committed to recruiting, training and supporting driven individuals who have life science, consulting, and/or product development skills that can be applied to PCS research activities. Individuals joining us are assured of a rewarding and progressive career in patient-focused research. You’ll have the opportunity to address challenging client issues, across multiple geographies with a hands-on influence in developing and delivering solutions.  We operate in a truly multi-cultural, collegial and collaborative work environment that is rich in development and growth.

Role & Responsibilities

The role-holder will need to be a committed individual, who combines high business intelligence, excellent leadership skills, and strong product management experience. He/she will thrive in a fast-paced environment, be comfortable managing conflicting priorities and have the ability to influence a team of senior stakeholders. The environment is dynamic and ever-changing, moving at the pace of our clients’ and business needs.  The COA Manager will be expected to successfully lead multiple high-visibility COA programs across some or all phases of the COA product lifecycle (e.g., new development, business management).

As a COA Manager within the PCS Instrument Services team at IQVIA, responsibilities include:

  • Leading assigned COA programs across assigned phases of the COA product lifecycle including product development and/or extension, commercialization activities, and marketed product management (e.g., sales and delivery of COA licenses and services)

  • Developing and managing product roadmaps and lifecycle management plans for assigned COA products

  • Defining deliverables and determining costs, benefits, and ROI for products and associated initiatives

  • Ensuring individual work stream plans are in place, and confirming that adequate skills and resources are available to meet deliverables and business milestones

  • Enabling sales by overseeing development of go to market, thought leadership, and other product supporting materials

  • Overseeing the financial performance of assigned products including sales, revenue, resources, and capital investments

  • Supporting business case development and due diligence activities for development and/or acquisition opportunities that can potentially fill product or capability gaps

  • Partnering as needed in a matrixed model with other PCS functions for scientific development, business operations, and sales / marketing needs

  • Partnering as needed with global functions supporting PCS Instrument Services including Finance, Contracting, Legal, HR, and IT

  • Supporting development of new processes, tools, templates, and other documentation for the group

  • Ensuring appropriate communication channels are maintained and delivery expectations are being met by providing periodic updates to the PCS executive management team

About You

Candidates interested in joining our Patient Centered Solutions team as a COA Manager should have:

Required knowledge, skills and abilities

  • A self-starting mind-set with excellent team-based interpersonal skills with the ability to also work independently

  • Ability to work in a fast-paced environment with demonstrated skills to effectively manage multiple tasks and projects

  • Results- and detail-oriented approach with excellent problem-solving skills for deliverables

  • Demonstrated ability to develop plans and deliver results to the appropriate quality and timeline metrics

  • Excellent communication, presentation, and interpersonal skills including the ability to communicate effectively with both technical and non-technical audiences

  • Ability to build strong business relationships and influence key stakeholders at all levels within the business

  • Sound judgement and ability to establish and maintain effective working relationships with coworkers, managers, and clients

  • Financial management or business modeling / analytics skills – Prior direct experience is a strong plus (e.g., P&L management, financial modeling)

  • Strong software and computer skills, including MS Office applications

  • English fluency (spoken and written) is required

Minimum required education and experience

  • Bachelor's degree in life sciences, other sciences, computer science, engineering, or related technical discipline (MBA or other advanced degree preferred)

  • 5-7 years’ total work experience with 3+ years in the pharmaceutical / medical device industry

  • Prior COA development or COA commercial management experience would be ideal, but other technical program management or product management experience may also be a strong fit (e.g., software product manager, technical product manager)

  • Experience in clinical or real-world research, pharmaceutical development, scientific software or technical product development or management, management consulting, or similar roles

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

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