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Business Intelligence Support Analyst - Madrid

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Primary Location: Madrid, Spain Full time R1283325

Job description

The Business Intelligence Service Operations Analyst will work in the new Support Hub for the EMEA PM&I Service and Support Team. Their responsibilities will focus on supporting PM&I Clients in EMEA on ensuring timely deliveries, prompt resolution of incidents and fulfillment of requests.

Provides high quality and timely delivery and requests or incidents support for Client ongoing services.  Assignments typically require basic analysis and problem solving with an emphasis on meeting IQVIA services/delivery commitments to clients. Contributes to meeting client satisfaction objectives.

Essential Functions

  • Be the focal point (i.e., the main point of contact for Clients) for a set of several project.
  • Assist with the review and analysis of client requirements/problems.
  • Perform quantitative or qualitative analyses to identify issues and develop solutions.
  • May identify and implement root cause fixes to program, system and/or applications errors. Prepare and maintain supporting procedures, forms, and documentation.
  • Trace quality and SLAs KPIs and reports or visualize them in presentations or dashboards.
  • Collect requirements for CRs and implement them.
  • Develop a good knowledge of IQVIA technology solutions.


  • Bachelor's Degree Required.
  • Master’s degree in statistics, mathematics, economics, engineering, finance or another quantitative field is desirable.
  • 1-3 years of experience in BI/DWH implementation or Service or support functions.
  • Professional knowledge of BI, ETL and DWH solutions including design principles of the most common architectures. Indicative tools: Microsoft SQL, SSIS, SSAS, Power BI or Tableau, Qlik.
  • Basic knowledge of services and consulting methodologies and the pharmaceutical/healthcare/life sciences industry.
  • Advanced Knowledge of Excel & PowerPoint.
  • Fluency in English and local language; knowledge of additional EU Languages is appreciated.

Essential personal skills and behaviors

  • Keen attention to detail and a quality focused mindset.
  • Strong oral and written communication skills.
  • Effective time management skills.
  • Analytical and problem-solving skills.
  • Work willingly and effectively with others in and across the organization to accomplish team goals.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

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