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Bilingual Site Support Engineer (On-site)

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Primary Location: Laval, Quebec, Canada Full time R1300883

Job description

The Nexelis, a Q² Solutions Company, head office and laboratory in Laval, Quebec, features more than 160 specialists in a state-of-the-art, 68,000 square foot BSL-2 site. We have experience working with more than 60 vaccine manufacturers worldwide and are synonymous with leading vaccine development services. This expertise has made us the referral lab for prestigious governmental and nongovernmental institutions such as the Bill & Melinda Gates Foundation, CEPI, the U.K. Vaccine Task Force, BARDA, and more than 50 innovative biotechnology companies.

As the Site Support Engineer you will provide second-tier IT support to end-users in the Lab and the facility. We will look to you to restore service and/or identify and correct core problems to ensure our employees can effectively do their jobs.

To do this you will:

  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
  • Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
  • Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
  • Provide training to end-users when indicated.
  • Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT
  • Operations procedures related to client services.
  • May be required to perform duties outside working hours.

Skills/Experience required to do this job:

  • Associate’s Degree in Computer Science or related field
  • Experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience
  • Working knowledge of Microsoft server, workstation and networking technologies.
  • Working knowledge of industry standards with regards to system and network administration.
  • Possess excellent verbal and written communication skills.
  • Strong bilingual communication and writing skills - French/English

​#LI-RT3 #LI-Onsite

Q² Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions.

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