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Call Center Representative (Bilingual French & English

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Primary Location: Kirkland, Quebec, Canada Additonal Locations: Ottawa, ON,CAN Full time R1209089

Job description

Job Overview:

Under guidance, responsible for creating and maintaining the IQVIA database.

Essential Functions:
• Assures the accuracy and timeliness of additions and modifications to the common master file through input from internal and external sources, while understanding the impact of the maintenance on all stakeholders.
• Resolves assigned file code database exceptions through setup and/or maintenance within the file.
• Ensures all maintenance performed conforms to rules and protocols.
• Makes daily verification of maintenance performed, application of corrections as needed.
• Makes decisions independently and assures that they follow the protocols.
• Visually monitors data for any trends in the monthly and quarterly client information.
• Maintains documentation of quality control procedures.

• Bachelor's Degree Two (2) years work related experience Req Or
• High School Diploma or equivalent Equivalent with four (4) years work experience with IQVIA database operations Req
• Experience using mainframe tools such JCL, SAS and IQVIAPACT Pref
• Proficiency in Windows applications (Excel, Word, Access, PowerPoint, etc.).
• Good analytical and problem solving skills.
• Good understanding of the pharmaceutical industry and diagnoses trends.
• Ability to identify/eliminate repetitive problems and standardize the processes by using existing research tools and/ or help in developing new tools.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at

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