Job Overview
Direct the Project Services team in order to achieve successful client delivery and repeat business: Mentor and guide team to successfully achieve their client study deliverables and departmental goals; Drive continuous improvement initiatives in processes and procedures used by the project services group; Act as Regional Director for department and perform local and global oversight for designated accounts or initiatives as needed.

RESPONSIBILITIES 
• Provide direction to Project Services team comprised of line management and individual contributor staff
• Play an active role in the enhancement of Project Services systems and processes to ensure global development and alignment
• Responsible for budget planning, monitoring and control for employees and/or department
• Act as a champion or business process owner as appropriate to ensure that Six Sigma or other projects are completed as described in the project charter and within the set timelines
• Ensure that staff understand and adhere to Good Clinical Practices
• Actively participate or lead external customer meetings to promote company and support existing and future business
• Work closely with internal departments, external vendors and the sponsor to promote departmental initiatives and/or client needs
• Foster a unified culture and facilitate collaboration, co-operation, sharing of information and teamwork
• Keep abreast of new technical developments and initiatives and contribute to continuous improvement initiatives to increase quality of services and operational efficiency
• This position will involve extensive mentoring and professional development of staff:
• Manage assigned staff and day-to-day activities in accordance with organizational policies and applicable regulations
• Responsibilities include planning, assigning, and directing work
• mentoring and training staff
• performance management, including appraising performance and guiding professional development, rewarding and disciplining employees as applicable
• Assess talent within project management and drive the consistent, high-quality project management services
• Develop and encourage a culture of delivering “best-in-industry” customer service by ensuring rapid identification of risks/issues and driving successful resolution with internal and external customers
• For assigned accounts and as applicable:
• Manage overall client relationship and achieve all budget, revenue, gross bookings and margin targets
• Support the sales/ business development process for the accounts
• Develop a broad network of relationships at the accounts in clinical development, operations, and procurement
• Responsible for contract/MSA negotiations with our key accounts
• Identify new market opportunities, trends, customer needs and competitors where applicable
• Develop and implement standard expectations and performance metrics for communication and responsiveness to customers
• Collaborate with internal teams (Ops, IT, Finance, PM, DM, Set-up, etc) to facilitate the implementation of new systems, study management tools and/or processes, as applicable
• Participate in the Customer Governance Process as assigned and provide strategic direction and support for an assigned customer segment
• Act as project management process owner for all applicable customer segments in areas including but not limited to recruitment, staffing, SOPs, and process improvements, as applicable
• Work performed is in accordance with ICH E6 Guideline for Good Clinical Practice

MINIMUM REQUIRED EDUCATION AND EXPERIENCE
• Bachelor's Degree Life Sciences or related field preferred
• Master's Degree Public Health; Clinical Research; MBA preferred
• 10 years of clinical or research industry experience preferred
• 5 years Project Services experience, including line management. 2 years experience in central laboratory preferred
•  International industry experience, including experience successfully managing cross functional/global teams preferred

REQUIRED KNOWLEDGE,SKILLS,AND ABILITIES
• Demonstrated ability to improve complex operations.
• Strategic thinker and demonstrated analytic ability.
• Strong people management skills with the ability to develop and lead cross-functional teams.
• Strong interpersonal skills interacting with high level organizations and demonstrated ability to meet deadlines.
• Strong customer focus.
• Broad knowledge of ICH GCP quality assurance.
• Knowledge of Microsoft Office Suite, Microsoft Project and computer proficiency including word processing, presentation, and spreadsheet applications required.
• Good understanding of medical and clinical research terminology.
• Knowledge of Project Services (PM, DM, Set-Up) processes and terminology.
• Ability to establish and maintain effective working relationships with co-workers, managers and clients.
• High ethical standards.
• Ability to assess and prioritize multiple tasks, projects and demands.
• Sound judgement and decision making skills specifically in relation to business and finance.

Q² Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. https://www.q2labsolutions.com/careers

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/q2-solutions-eoe

As the COVID-19 virus continues to evolve, Q² Solutions' ability to operate and provide certain services to customers and partners necessitates Q² Solutions and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/q2-solutions-covid-19-vaccine-status