IT Support Engineer (End-user Computing) (R1030913) in Singapore, SG at IQVIA™

Date Posted: 6/19/2018

Job Snapshot

Job Description

PURPOSE

Under general supervision, provide remote second-tier Information Technology (IT) support to end-users, to restore service and / or identify and correct core problem.

RESPONSIBILITIES

 Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.

 Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.

 Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.

 Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.

 Participate on global and regional project teams.

 Delegate IT support tasks and provide training to more junior staff and end-users.

 Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.

 Perform other duties as required.



Job ID: R1030913