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IT Site Support Engineer (R1076905) in Warsaw, PL at IQVIA™

Date Posted: 5/8/2019

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.



ROLE

Under general supervision, provide hands on support to local end-users, to restore service and/or identify and correct core problem.



RESPONSIBILITIES

  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
  • Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
  • Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures.
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
  • Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
  • Provide assistance in the areas of Site Support and project specific assignments
  • Responsible for meeting specified service level standards.
  • Participate on global and regional project teams.
  • Maintain proper asset management according to IQVIA standard in global IT Asset Management tools/systems
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
  • Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
  • Delegate IT support tasks, provide training and advice to more junior team members and end users.
  • Perform daily monitoring of systems and troubleshooting.
  • Perform other duties as required.


REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Working knowledge of Microsoft server, workstation and networking technologies.
  • Working knowledge of industry standards with regards to system and network administration.
  • Possess excellent verbal and written communication skills in Polish and English.
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients.
  • Strong analytical and trouble shooting skills
  • Project management exposure
  • Willingness to improve in personal knowledge as it applies to supporting the company’s objectives
  • ITIL3 Foundation certification would be a plus
  • Exposure to Macs, iPhones, Android devices and ServiceNow a plus


MINIMUM REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor’s Degree in Computer Science or related field; with 1 years’ experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience


PHYSICIAL REQUIREMENTS

  • Extensive use of the telephone and face-to-face communications, which requires accurate communication skills
  • Significant use of keyboard involving repetitive motions with fingers
  • Ability to bend, stoop, crawl and lift up to 20 kg
  • Travel may be required


ADDITIONAL REQUIREMENTS

May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™



Job ID: R1076905