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IT Specialist

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Primary Location: Istanbul, Turkey Full time R1219453

Job description

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward. IQVIA is present in more than 100+ countries around the world.

IT Specialist (Site Support Engineer)

Part of a global team of local Site Support Engineers providing end user IT support to office and field-based employees across Turkey and the wider EMEA region.

Principal Accountabilities

Under general supervision, provide remote and on site third-tier Information Technology (IT) support to end-users, to restore service and /or identify and correct core problems

  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
  • Responsible for meeting specified service level standards.
  • Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature, or that are exceeding target dates.
  • Delegate IT support tasks, provide training and advice to more junior team members.
  • Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures.
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
  • Participate on global and regional project teams.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
  • Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
  • Ability to establish and maintain effective working relationships with co-workers, managers and clients.
  • Project management exposure.
  • Perform other duties as required.

Required knowledge, skills and abilities

  • Working knowledge of Microsoft server, workstation and networking technologies.
  • Working knowledge of industry standards with regards to system and network administration.
  • Possess excellent verbal and written communication skills.
  • Ability to establish and maintain effective working relationships with co-workers, managers and clients.
  • Project management exposure.

Our ideal candidate will have;

  • Degree of similar level qualification in Computer Science related field; with 2-3 years’ experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience.
  • Extensive use of the telephone and face-to-face communications, which requires accurate communication skills
  • Travel may be required.

Additional requirements

  • Flexibility to work outside core business hours in multiple time zones / regions.
  • This role may involve a degree of heavy lifting and working in confined spaces.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

Apply now

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