Investigator Services Rep 2 (Japanese-speaking) (R1098631) in Singapore, SG at IQVIA™

Date Posted: 10/1/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Singapore, SG
  • Experience:
    Not Specified
  • Date Posted:
    10/1/2019
  • Job ID:
    R1098631

Job Description

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

  • Act as primary contact for clinical investigator sites with regards to lab services.
  • Taking incoming calls from Investigator Sites and retrieve voicemail messages concerning lab kits supply orders, lab test or document requests, call backs etc. in a prompt manner.
  • Facilitate and coordinate the communication between investigator site and Q Squared Solutions Project Management.
  • Attending emails from Investigator Sites and Project Management on timely manner.
  • Notify investigator sites of lab result alert values and critical values and follow up with complete data recording and documentation.
  • Contact investigator sites for lab data clarifications. Follow up unresolved issues and escalate to Project Management.
  • Point of contact for investigator sites for lab data modification requests.
  • Ensure monitor Lab reports has been successfully delivered to investigator sites.
  • Resolve challenging customer issues requests and concerns.
  • Perform proper filing and recording as required by procedures.


Job ID: R1098631