Information Management Delivery Lead (R1039755) in Parsippany, NJ at IQVIA™

Date Posted: 9/27/2018

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Job Description

Information Management Delivery Lead

Location:  US, East Coast

Function Purpose

Technology Solutions' Global Delivery organization contributes to the implementation and ongoing support of the IQVIA technology product portfolio at Life Sciences clients around the world. The scope of Global Delivery includes:

• Serving the needs of IQVIA Regional Business Units to deliver IQVIA Tech Solutions product offerings either in full, or in coordination with their regional Delivery teams

• End-to-end delivery coverage for the full SDLC (implementation through support)

• Leadership of complex multi-country or integrated solutions, particularly in Europe (Program/Project Mgmt, Business Analysis, Solution Architecture)

• Supplying skilled technical resources from low-cost delivery centers in Europe and South Asia (Dev/Config, Testing, Service Desk, Tier 2 Support)

Role Overview

The Information Management (IM) Delivery Lead position ensures successful product delivery  by directly managing project delivery resources responsible for the end-to-end delivery of Master Data Management (MDM) and Data Warehousing projects.


As Information Management Delivery Lead, you will:

  • Be accountable for the overall delivery of assigned IM projects (single or multi-country), owning customer satisfaction and ensuring IQVIA meets its internal project goals.
  • Serve as the escalation point for project delivery concerns from client or RBU/Country stakeholders, responsible for problem resolution.
  • Engage with customers on regular basis (project kick-off, project meeting, steering committee).
  • Directly manage a team of project client-facing (e.g. project manager, business analyst, Architect) and non-client-facing implementation resources across different countries.
  • Work closely with additional teams contributing to the delivery of Information Management; including PMO, offshore technical delivery centers and service management.
  • Work closely with the IM product team, to understand and contribute to the product roadmap plans, and anticipate impacts on the assigned IM projects.
  • Work closely with RBU IM leaders to understand IM forecast and regional specifics
  • Collaborate with Delivery Operations to forecast demand, plan resource needs, and manage staffing assignments
  • Participate in the business development process for IM opportunities as needed

Skills & Experience

• 15+ years' experience managing Information Management project implementation

• Strong leadership skills and the ability to manage project teams of geographically dispersed team members.

• Demonstrated success building effective relationships with a broad spectrum of internal and external stakeholders, including senior leaders and associates across different functions

• Thrives in a fast-paced environment and able to match stakeholder expectations to urgently deliver exceptional results

• Deep knowledge of SaaS business model and end-to-end delivery model, with specific expertise in IM Implementation

• Robust experience delivering complex IT solutions

MUST BE Expert in Master Data Management (MDM) and Data Warehousing including experience in the following technologies: Reltio and Informatica

• Additional technical qualifications: strong expertise in one or more following technologies: Big Data, NoSQL, Graph DB, Cassandra, Spark, Hadoop, AWS, Amazon S3, RedShift

• Outstanding communications, problem solving and project management skills

• Knowledge of Healthcare/Life Sciences Industry a plus

• Experience in global roles; understanding of cultural sensitivities and time zones required.

• Flexible, periodic travel for internal and client meetings

Job ID: R1039755