Head of Operational Excellence Processes and Change Management Lead, Site Activation (Director/Sr. Director) (R1069703) in Durham, NC at IQVIA™

Date Posted: 8/5/2019

Job Snapshot

  • Employee Type:
  • Location:
    Durham, NC
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Role Overview:

Lead a team to develop an organizational change strategy and execution plan that integrates the voice and needs of our key stakeholders into communications, marketing and training activities. Success is measured by the ability of Site Activation Operational Excellence Transformation (SAOPEXT) Programs to meet their end goal of 200 days median cycle time with a high stakeholder feedback score and will ultimately lead to increased sales tied to a higher customer satisfaction and experience.


  • Develop the Global Operational Excellence plan, the associated processes, methodology and tools required on the global level.
  • Coordinate and lead global cross-functional working parties focused on Operational Excellence assessment and improvement as required.
  • Design, develop and conduct internal stakeholder analyses and develop short, medium and long term change management planning: identifying current program and change management prioritizations and investments to highlight gaps in stakeholder engagement, resourcing or organizational change tasks that could impact the success of Site Activation Operational Excellence Transformation (SAOPEXT) Programs
  • Develop an organizational change methodology and plan that encompasses the people approach for SAOPEXT Programs across GSA and partner functions:
  • Lead the development of a comprehensive stakeholder communication plan that integrates stakeholder analysis findings in concert with the training and communication lead.
  • Create a heat map and calendar that integrates all transformations impacting Site Activation Teams, monitor and review on ongoing basis to drive ROI
  • Determine and monitor stakeholder engagement risk and mitigation to ensure success
  • Create several feedback teams and loops to ensure all stakeholder voices are considered and integrated into SAOPEXT Programs
  • Determine which Managed Behavior Objectives should be updated (by role) to ensure the successful proficiency and pull through of SAOPEXT Programs, and implement across GSA and partner functions
  • Utilizing the stakeholder analysis, work with GSA Head and Metrics lead to create critical success metrics to demonstrate ROI and form part of the comprehensive communication plan, and will ultimately measure the effectiveness of the change management strategy .
  • Provide objective reviews of processes enabling continuous improvement, and provide clear and concise communications driving change management and the adoption of future initiatives. Focus on key areas for improvement, with tangible deliverables to drive enhanced cycle time and quality (e.g. Site ID and selection, Site Activation Maintenance, Site contracting, Regulatory and Ethics)
  • Work with the Technology lead, and Continuous Improvement and Training leads to assess progress in changing key gaps and highlighting current state vs. future state with the goal of driving training requirements and communication plan (Stop, Start, Continue)
  • Work with the Technology Lead to coordinate business engagement opportunities including: prototyping sessions, business ambassadors, and User Acceptance Testing (UAT)
  • Determine the correct go-forward governance and meetings for all SAOPEXT Programs (e.g. BLT, other initiatives)
  • Work with the Global Head of Site Activation to ensure the proper level of engagement and sponsorship at senior executive levels
  • Operates within established budget to maximize resources and allocate them to projects which offer the greatest value
  • Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters.
  • Other tasks as required by the Global Head of Site Activation and Site Activation Leadership Team.

Skills for this role:

  • Because of the multiple internal and external matrices, longevity of this organization and innovative approaches to change, it is important to have the following skills


  • Organizational Influence
  • Industry exp./knowledge
  • Risk Management
  • Org change management
  • Training
  • Communications
  • Marketing


  • Communication
  • Adaptability
  • Consultative resilience
  • Prioritization
  • Professional acumen
  • Understanding of oneself & others, strong EQ


  • Collaboration
  • Customer Focus
  • Leadership
  • Consultative partner builder
  • Development of People


  • Program/Project Management
  • Analytical ability
  • Meeting management
  • Presentation Skills
  • OCM Certification desirable

Minimum Education, Experience, & Specialized Knowledge Required:

  • Strong leadership and partner skills, focusing on a strong alignment to stakeholder needs and organization evolution
  • Ability to operate and deal with ambiguity, resilience to lead team through change
  • 10+ years of organizational change management or project management experience
  • Team leadership and general management skills
  • Familiar with standard concepts, practices, and procedures in Healthcare
  • Strong verbal and written communication skills
  • 4-year undergraduate or more advanced degree

Additional Requirements:

  • Travel may be required
  • Extensive use of telephone and face-to-face communication requiring accurate perception of speech
  • Extensive use of keyboard requiring repetitive motion of fingers
  • Regular sitting for extended periods of time

Organization Reporting and Scope:

Reports to: Global Head of Site Activation

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

Job ID: R1069703