Global Delivery Lead, Information Management (R1011978) in Paris, FR at IQVIA™

Date Posted: 9/18/2018

Job Snapshot

  • Employee Type:
  • Location:
    Paris, FR
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  • Experience:
    Not Specified
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Job Description


Join us on our exciting journey!

IQVIATM is The Human Data Science CompanyTM, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward. IQVIA has approximately 55,000 employees in more than 100 countries, all committed to making the potential of Human Data Science a reality, and we are actively hiring.

Reimagine healthcare with us

At IQVIA, you will have the opportunity to build your career, while helping our customers drive human health outcomes forward. We dedicate our experience, resources and reputation so that you can drive your career and choose the path that best defines your development and success.

The Technology Solutions division of IQVIA develops, markets, and implements healthcare-focused enterprise software applications to help life sciences customers drive their business from molecule to market.

Function Purpose

Technology Solutions' Global Delivery organization contributes to the implementation and ongoing support of the IQVIA technology product portfolio at Life Sciences clients around the world. The scope of Global Delivery includes:

  • Serving the needs of IQVIA Regional Business Units to deliver IQVIA Tech Solutions product offerings either in full, or in coordination with their regional Delivery teams
  • End-to-end delivery coverage for the full SDLC (implementation through support)
  • Leadership of complex multi-country or integrated solutions, particularly in Europe (Program/Project Mgmt, Business Analysis, Solution Architecture)
  • Supplying skilled technical resources from low-cost delivery centers in Europe and South Asia (Dev/Config, Testing, Service Desk, Tier 2 Support)

Role Overview

The Information Management (IM) Global Delivery Lead is a new position that will ensure successful product delivery (implementation and services) by directly managing or overseeing Global delivery resources responsible for the end-to-end delivery of Master Data Management (MDM) and Data Warehousing projects (

In this role, you will build relationships with Regional and Global IQVIA leaders to understand all the ins and outs of the Information Management business and ensure that the Delivery organization is positioned to succeed.


As the Global Information Management Delivery Lead, you will:

  • Be accountable for the overall performance of the IM delivery organization
  • Directly manage a team of client-facing and non-client-facing implementation resources across different countries.
  • Build relationships with and indirectly oversee additional teams contributing to the delivery of Information Management; including PMO, offshore technical delivery centers and service management
  • Build relationships with the IM product team, to understand and contribute to the product roadmap plans, and anticipate impacts on the delivery organization
  • Build relationships with RBU Tech Solutions organizations to understand current and future delivery needs, maintain consistent alignment, and provide excellent service
  • Provide input to Delivery Enablement, on needed enhancements within the organization (people, process, technology)
  • Collaborate with Delivery Operations to forecast demand, plan resource needs, and manage staffing assignments
  • Drive effective partnership with system integration partners (where applicable)
  • Provide insights and thought leadership to the organization
  • Participate in the business development process for IM opportunities; accountable for ensuring support is timely provided for RFP/proposals and project effort costing.
  • Manage the growth and development of your team
  • Serve as the escalation point for project delivery concerns from client or RBU/Country stakeholders, ultimately responsible for problem resolution.

Skills & Experience

  • 15+ years' experience managing Information Management project delivery with 7+ of those years in a leadership position• Experience leading in a multi-faceted, global enterprise (Pharmaceutical/ Management Consulting/ Enterprise Software sectors preferred)
  • Strong leadership skills and the ability to develop a team of geographically dispersed direct reports
  • Demonstrated success building effective relationships with a broad spectrum of internal and external stakeholders, including senior leaders and associates across different functions
  • Proactive leader who embraces accountability for team and organization success
  • Thrives in a fast-paced environment and able to match stakeholder expectations to urgently deliver exceptional results
  • Ability to balance competing priorities and to advocate for team
  • Deep knowledge of SaaS business model and end-to-end delivery model, with specific expertise in Implementation
  • Robust experience delivering complex IT solutions
  • Expert in Master Data Management (MDM) and Data Warehousing including experience in the following technologies: Reltio and Informatica
  • Additional technical qualifications: strong expertise in one or more following technologies: Big Data, NoSQL, Graph DB, Cassandra, Spark, Hadoop, AWS, Amazon S3, RedShift
  • Outstanding communications, problem solving and project management skills
  • Knowledge of Healthcare/Life Sciences Industry a plus
  • Experience in global roles; understanding of cultural sensitivities and time zones required. Fluency in English required, bilingual preferred
  • Flexible, periodic travel for internal and client meetings

Job ID: R1011978

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